米蘇拉Gallagher Business Building附近酒店

非常好的體驗。牀墊很舒服,我們不想起牀。

Spent a couple months in Missoula for work and could not recommend this hotel more. From the general manager Ashley to the front desk staff, everyone was extremely friendly and attentive. The hotel itself is wonderful. I couldn’t have asked for a better stay. I’d also like to give a tip of the cap to Gwen the bartender. When you are away from home for so long, it was nice to unwind with a beverage in the evening. Gwen became a familiar face and did an outstanding job of not only being a good bartender but being a pretty cool all around person to talk to. If you are looking for a hotel in Missoula, you can’t go wrong with the Residence Inn.

我爲Home2Suites做了多年員工,瞭解客戶服務的重要性和希爾頓酒店的態度。我丈夫殘疾了,在一天的長途駕車後,我們打電話到大廳詢問一位員工能否給我們帶幾盤盤子和銀器,讓我們在睡覺前享用我們的零食。我穿着睡衣,覺得這只是個簡單的要求。接電話的職員說:“我們就是不接,你到大廳去拿。”我丈夫走到大廳,發現三個職員坐在一張餐桌旁,拿着手機笑着。當他要盤子和銀器時,他的態度就像服務顧客是件痛苦的事情。當我爲希爾頓工作時,每個請求都得到了滿足,超出了,而且帶着微笑!我們的房間被高估了,就像花園酒店一樣而且不是我們要求的房間。不幸的是,對我們來說這不是一次很好的體驗,我們不會再住在希爾頓酒店。我希望在預訂這家酒店之前閱讀過評論。萬豪酒店就在街對面,我會去那地方試試。

Stay away from this hotel. Wish I had an option to give negative reviews to this hotel and its management. I arrived at this hotel around 1AM on 07/26/24 for a night on my way to visit Glacier National Park and was left stranded the whole night as they were unable to check me in, citing power outage and inability to access their systems. I could see the hotel had partial power and the lobby had lights and even people were checking out early in the morning but despite all this they denied checking me in. I tried frantically calling hotels around and was unable to find one at the dead of the night and having no place to go I was left stranded in the hotel lobby. I felt unsafe in a completely new city and since I had no vehicle, I had no option but to stay in the hotel lobby through the night. In addition to that, upon confronting them, as to why they didn't deem it important to inform me about this before hand, they were clueless. Instead they asked me to sign on a paper with my details so they could verify my reservation and cancel charges if any, when they have their systems back. This behavior could not have been be more pathetic and unprofessional. To my utter astonishment my card was never charged even when I hadn't checked in. As if this was not enough, they scammed me by reserving me a third party airport pickup without mentioning anywhere that it was a paid service. I had called the hotel 1 day prior to my checkin and had requested for an airport courtesy shuttle that was mentioned in their website and was given a number to contact and reserve a shuttle .I was picked up by a shuttle and when I reached the hotel the shuttle driver charged me $35 saying they were a private company and not part of the hotel. I was never informed about this. I would have preferred Uber since the hotel was just 2 miles away from the airport and it would have hardly cost me $10 for the trip. Few things about the hotel checkin issue that raised my suspicion that they were oversold and the issue they mentioned about system was just an excuse. - By default when you have a confirmed reservation and you don't checkin you would get a charge on your card, but I was never charged for this booking. - Hotels around that place were all booked for that night. - They never reached out to me to inform they had an outage so I could have planned accordingly. The reason for power outage was a storm the previous day which means they had plenty of time to reach out to me. - This hotel had a lot of people and power was not completely out. They could have verified my reservation by calling their customer care or their other franchises , few blocks away, that didn't have any power issue. The sad part is, even after raising this issue multiple times to both hotel management and IHG customer care, nobody has reached out yet.

大堂的入口很棒。工作人員非常熱情和樂於助人。由於極度的不潔，最終需要換三遍房間。我進去的第一個房間的牀和椅子後面之間的地板上滿是餅乾和Cheez-Its，在角落裡藏了一張牀。這是第二個房間，帶陽台更好。經檢查，工作檯面覆蓋有糖和灑乾乾燥且凝結的液體，桌麪上有油膩的圖案。冰箱裏裝滿了融化的冰淇淋和舊咖啡，放在一個開放的容器中。我所在的第三個房間在地板上的牀罩下放着餅乾，到處都是碎的相當厚的塑料碎片。當拐角處的椅子被移動時，爆米花遍布地板，被遮蓋的保護罩下麪的牀罩被未洗凈的溢出食物覆蓋。 我通過芯片預訂，由於預付款而無法取消預訂，或者如果您有孩子或動物擔心過敏，我絕對會取消，我建議您不要入住。

適合帶孩子的酒店，泳池很好玩，離機場很近，酒店早餐也可以