莫比爾Hillcrest Plaza附近酒店

I have been living here for the past 4 months and from the very first day I arrived, Daniel checked me in and immediately made me feel like family! Over the last 4 months I can honestly say that the staff is the most amazing I have ever experienced at a hotel. With that being said Daniel always seems to be working the days and times when I am coming through. Daniel has went above and beyond to accommodate and assist in making my stay as comfortable as possible, treating me like family and being in a first name basis makes me feel like we are old friends. Daniel is a great employee and the rest of the staff has been amazing also.

酒店很舒服,無論是在房間還是大堂和用餐區,雖然看起來比較忙,但在樓層和走廊上都很安靜。所有工作人員都很熱情,很周到。每天早上的早餐都有不同的選擇。無論一個人先去還是在服務會議結束時,食物總是熱的,經常補充,咖啡幾乎整天都在手邊。

我通常不會留下對酒店的差評,但對於我在這個假日酒店住宿感到非常失望。大堂和餐廳區域很好。然而,電梯和走廊有黴味,而且很悶。要麼是走廊裏沒有空氣,要麼就是不打開。所有地板上的地毯都沾污了,需要清洗。房間裏的兩塊牀頭板都褪色了,看起來是漂白的。在檢查了其中一張牀上的牀單後,牀單被罩被子被弄髒了,還有一隻枕頭套。我不得不要求新的牀單。浴室有螞蟻,通風口灰塵很大。我本來想去另一家旅館,但因爲要參加籃球比賽,所以這個地區的旅館都訂滿了。

I stayed at the Resident Inn Marriott in Mobile Alabama.950 W I-65 Service Rd S.These are pictures from my Room218 Dec23-27,2023 Queen One bedroom Suite.My room looked nothing like the pictures shown online. It was very disappointing.I have several emails from contacting customer service all weekend about the condition of the room. I spoke with the lady at the front desk.She was very unbothered.There was no hot water, water damage on the ceilings, the appliance(stovetop)was broken with missing knobs.The carpet was stained.The dishwasher had the insulation or whatever it was coming out of the sides.The rooms were smelly and dingy.Just not Marriott quality at all.No housekeeping or cleaning done or available during the stay. You had to take your own trash out.The front desk lady told me when I checked in said that she would place a work order and someone would be by the next day. However, there was no truth to that at all, the next evening I went down to inquire, the guy at the front desk said there was no work order and he had no idea what I was talking about.They also slid a letter under our door at some point that said they let their staff off for the holidays.It would have been nice to know upon check in so we were told and we could have found somewhere else to stay. I have never stayed at a hotel where there was minimal to no staff. Terrible experience for a Christmas Holiday weekend. On a positive note and the only positive was the male staff (Marquise) that was very pleasant keeping breakfast stocked. The front desk staff was not concerned at all.When, I checked out,I mentioned the condition of the room and all the guy said was ”Im sorry”.There was nothing he could do because I booked through third party but I could call the General Manager which will be in by9.I spoke with her.She said to send her the pictures to her email and she would go take a look before she leaves for the day.She also said she left her phone at home and she would check the email that I sent with pics included and I did not hear anything else from her.Again, what was advertised online nice and clean is not what I ended up with in person. It was total opposite.The online advertising was very misleading.

真的很喜歡房間和服務

We needed a place to stay as we traveled from the East coast to San Antonio, Texas. The hotel is right off of the highway and has a gas station nearby. Friendly staff helped us book the room over the phone as we drove, and they were very pleasant for check in. The double Queen room was spacious enough for our family of four, and we had plenty of room to set up our pack n play for the baby. Fridge kept our food and drinks cool. The hotel issues Dove products for shampoo, conditioner, etc. Good pressure in the shower. I melted into the bed….so comfy! We heard a train right before we went to bed, but we only heard it once. Would recommend.

I did not plan to stay at this hotel- I was on a long road trip, and due to unanticipated road work and traffic accidents along the way that caused significant driving delays, I was unable to make it to my destination that evening. I booked the room on the Marriott Bonvoy app. The desk clerk was not at the front desk when I arrived- he was in a room behind the desk. The hallway was dark and dingy- very poorly lit. The room was clean; however, I wanted to use the freezer in the room refrigerator and found what is shown in the attached photo. Other issues: lightbulb in the room was burnt out, and while shampoo and bar soap was in the room, there was no lotion. I went downstairs to ask for it- and again, the clerk had to be summoned to the desk. I had no issues whatsoever with noise. I was grateful that the hotel had a hot breakfast- the breakfast hostess was outgoing and welcoming, but so much so that she was almost intrusive. This hotel is located in a busy area off of I-65. If you want a less congestion, I suggest driving north a few miles to Saraland- there are newer hotels in a less urban setting. This hotel could be so much better with a thorough renovation and a few tweeks in customer service.