凱富酒店（SureStay Plus by Best Western Mobile I-65）

The staff and the front desk are very respectful and helpful at times of needing anything they responded promptly and with a smile I will be staying with them again and I recommend it a good place to stay and rest breakfast and cleanliness.

Absolutely terrible! Checked in & given a room that was clearly NOT ready! Two beds & one bed NOT made up with pillows on the floor. Bath dirty, not cleaned. No towels in the bathroom. Soap left in the sink opened & packaging to the side. Breakfast was disgraceful! It didn’t exist. It was from 6-9am & at 8.30am there was only cereal! All the juice had gone, nothing replenished. Cooked food had all gone. Staff comment was that “everyone comes down between 6 & 7am & gets it!” There is no member of staff setting up, replenishing & cleaning up, it’s the front desk person doing everything. ONE member of staff at ALL times is crazy!

The hotel needs to be renovated the hallways stink and so does the rooms 1st floor rooms are spacious but noisy as hell throughout the day the carpets and couches are filthy throughout the hall there’s water coming through the floors for weeks glass has been sitting in the parking area no one cleans outside . They claim to have breakfast they literally only have sausage patties sitting on a plate in the cooker the waffle machine is always unplugged they have a few packs of oatmeal and some stale pasties don’t offer something you don’t provide staff is ok

First room they checked us into, had used soap on the sink, dirty bedding, and filthy floors. The trashcan appeared to have had vomit in it. The smell of smoke was nauseating. We requested another room. Again, floors were filthy. There were dried up dead roaches on the floor. The bedding didn’t appear to have been changed, as well. A/c did not work. At this point, i told Them i wanted a full refund. They told me i had to request it through *******. ******* was not able to get in touch with the property manager after 3 days of trying and eventually informed me that i would NOT get my refund. DO NOT GO TO THIS PLACE! It’s disgusting! And they are thieves.

La verdad una mala atencion me cobraron 100 dolares por multa sin ninguna existencia la verdad la peor o experiencia en hoteles de mi vida lo peor de lo peor

Rooms smelled like mildew mold stains on white sheets ac did not work in first room Changed room ac definitely did work but it still smell