梅爾蒂納Stoanerne Mandln附近酒店

房間乾淨舒適，入住和退房都很方便快捷，如果工作人員不在也可以自主辦理check in。晚上十一點以後前台就下班了，餓了的話只能購買自動販賣機裡的食物。並不在Bolzano很中心的位置，但距離火車站只有一點多公里，步行十分鐘多一點即可到達，搭乘火車一站就到Bolzano Bozen，很快，所以總體去Lago di Braies或suceda還是很方便的

酒店真的很不錯,房間很大,傢俱也很齊全,通常也是我們回家的路上最喜歡的之一,不過這次我們非常非常失望!!即使登記手續非常專業,而且這位女士非常友善,我們也必須等到所有文件都手動輸入系統。我們從高速公路上排隊了3個小時,如果過程更順利的話,我們真的會很感激的(例如,複製文件或掃描到系統中)。隱私權要求公司要求同意在達到收集信息的目的所需的最低時間裏保存數據,老實說,這個程序很容易改進,因爲我無論如何都要籤個名,以獲得不同的同意(我現在是隱私工程師)。早上,即使我們住的是套房,而且是馬里奧特喜歡的客人,因爲我們只能在深夜進入房間,我們想睡個懶覺,但從10點開始,有4個不同的人敲門......其中一人甚至進入了房間檢查。我們裏面的minibar...是真的我們沒有把“不要打擾到門”但是首先樓層主管應該和接待處協調,知道哪位客人離開房間了,哪位沒有,在第一個人敲了敲門之後,第二個人可能會與其他人分享信息...付300歐元一晚,並被問到“你什麼時候離開房間”4次,這不是我心目中的高級招待!最後退房時沒有問住宿情況如何,沒有感謝與他們一起入住...當被要求與FO經理交談抱怨時,我被告知房間部經理正在吃午餐,我應該等30-40分鐘再跟他交談...ne只在我的我堅持和他交談。不確定他們在哪裏學會了在酒店工作,但這並非我關於高級經驗的想法...再次我希望單身人士不會受到指責,因爲這裏更多的是過程和培訓問題,而不是單身人士。

This rating should be a 5. It went back and forth between a 4 and a 5, but stays a 4. The parking was hard to find. The entrance from the garage was filthy. I thought we had arrived at the bowels of hell. No signs and no directions just umpteen stairs to drag your luggage across. They made it as unsightly and unwelcoming and physically difficult as possible to get to the main desk. Reception was cool. It was a 3. The halls were plain and sp****. They reminded me of a hall in a girl’s dorm. A 4. But then we got to this fabulous luxurious room overlooking the plaza and it was utterly breathtaking. Charm galore. Two bathrooms. Roomy. Definitely a 5. The shower door leaked, but we made due. The facilities were clean. The furniture was charming but a little warn. Down to a 4. The next morning, we had the most divine breakfast. It was incredible and the staff was above and beyond. Back to a 5. Then we checked out - well I checked out while my sister handled the bags. The reception had asked for someone to help her with the bags. He called the elevator. That’s it. She was left struggling with 6 bags up the stairs back through the bowels of hell to the parking garage. Now it’s a 4. And there it remains. What makes a hotel a five is service and hospitality. This hotel did not succeed. Which is too bad because it should have been a 5. Management needs to do some work here. Great view though. We voted it the best view and best breakfast of our 3 week trip to Northern Italy. It makes me sad when people who should succeed fall short.

We spent three night in the hotel, including half board. The food was really good and we would recommend the half-board. The service was somewhat mixed, the service personnel would e.g. not ask you whether you wanted a 2nd glass of wine or more water, unless you told them so. The massages in the Spa were really excellent, better than we had at other places. We did not mind the few pets in the hotel, however, when pet owner go out with their dogs and let them do their business right in front of the sauna visitors, then this should be avoided. The rooms were all open with the shower in the room - without door. Very stylish, however, we did not find this so practical. There was no heating in the room and this could not be changed, even when there is a sudden temperature change and we felt it was cold in the room. By trying to put on the heater in the open bathroom (in vain) we also found old socks from a previous client - not so nice. All in all, we found it was too expensive for the service offered.