For a 5 star hotel, was extremely disappointed with the check-in process. Coming off of a cruise, we had no choice and arrived way before check in time. They said a room might be ready early and would let us know. However, other people arriving later checked in early and able to get their room. Not only did we have to wait 5 hours to the scheduled check in time, our room was still not ready for 25 minutes after 3:00pm. No effort was made to get us in a room that had already been cleaned. Second issue we had on the 2nd night was that we had no hot water in the shower. Again, very disappointing for a 5 star hotel. These two issues overshadowed the good qualities of this hotel.
翻譯