The Jewel Grande delivers in certain areas and is lacking in others. Our room was clean and spacious however the first day we got there we noticed there was no hooks to hang your towels or a long mirror to use in the room - this is key for outfit checks prior to going out. Our phone was not working either and it took them about a day to fix it. The facilities overall are very clean and nice - I liked the food options, especially the authentic Jamaican dishes. The restaurants do a nice job offering diverse cuisines and my vegetarian friend had no issues finding many options. The front desk staff annd poolside servers offer impeccable service; however other services like the towel station was hit or miss in terms of friendliness. Biggest suggestion is to cut the nightly dance club (weekends only) and instead offer karaoke or some other activity- it got old doing this over multiple days. Overall I loved Jamaica and plan to come again soon - just not genuinely certain I got my full money’s worth at this hotel so would like to explore other places for comparison.
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