蒙特維爾白雲酒店

We booked this accommodation as breakfast was included. Was told the next morning after our first night that breakfast was only open weekends. We were told you would have received an email after booking that breakfast was not available week days. We would not have booked if knowing this was not available. We noticed there was packet cereal in the dining area and the least they could do would be to offer some in your room. They need to notify other booking companies that breakfast is not included on week days, our room also never got serviced. We ran out of coffee and milk, no fresh towels and no staff to ask for replenishment.

VERY Unusual. Be aware if you arrive after 5pm there is no one in attendance. I had to guess that the key might be in a safe outside. I had to guess that the blank envelope was mine ( no name on it ) and I had to guess which room I was in !!! I paid for breakfast and the hotel does not do breakfast during the week.

There were barely any guests and we were allocated a room near the carpark with limited view. Leak by door when we entered. Facilities needed maintenance. Bed not comfortable. Milk was rotten

It was a lovely place to stay but I don’t understand why I was given the studio room that was for disabled guests when clearly there were other rooms available. The toilet had not been cleaned & needed attention.

Beautiful location. Property looked amazing but was quite unclean. The kettle was dirty, there was rubbish and a lot of dirt under the beds. The rug had food and crumbs all over it. The microwave was not turned on at the power point and to get it on we would have had to lift the massive thing out of a cupboard and then switch it on. I never received an email with check-in instructions, as I was advised I would, and was just lucky to bump into someone to help me in. There was a water bottle in the fridge to purchase but when I went to drink it it was already open. The property location is amazing and convenient to town and surrounds.

Ceiling fans over the the beds would be great that way you might not have to use the air conditions all the time witch would save you money

The facility was really clean and comfortable. Whilst it is on a main road it was very quiet and peaceful. shame there is no staff on the premises to check in with.

Spacious, clean, excellent views and in a sevluded area