溫德姆沃特沃克長住酒店 - 羅利研究三角園區

The Room was not ready on time. We wait over 2 hours for our apartment. It wasn’t clean properly. Bathroom had hair all over. Pieces of food on floor and sofa. Many people smoking **** on parking lot and patio. Front Desk wasn’t very friendly either even though they didn’t have the apartment ready and they couldn’t offer another option.

The room was excellent. The area was good. Service was okay except the person that checked me in. I waited for 20 minutes in the lobby before she showed up and that's only because I called the number on the desk. She sounded like she was in the bed she came down with a bad attitude. Slammed herself in the chair just being real rude. One lady actually walked out before me. The other staff was great but she needs to be retrained.

Nice room, lots of great lighting, comfy seating. But there was NO EXTRA TOILET PAPER in the room. We ran out and had to resort to tissues. We didn't call downstairs because it was the middle of the night (we'd crossed multiple time zones in the last two days) and we were both in our jammies. Didn't want to answer the door.

The property, although newer, was filthy and understaffed. They never had clean towels, the couch and chairs in our room were disgusting. There was a smashed stink bug on the wall that they never cleaned. The dishwasher was broken. The coffee maker was broken.The toilet was broken, and there was ketchup all over the cabinets. At all cost avoid this property!!!

Not helpful at all. She even promised me that she would call me when a unit came available and left me and my family waiting for 2 hours and she left. The worst service ever

This hotel was not that clean. The bedding had hair on it, one towel was completely dirty and hung up like it was clean. Floors were not clean and the chairs are disgusting. I left brand new frozen groceries in the freezer and realized right away but they had already trashed it. Was promised a refund for one night, but no refund is pending. The lady from Jersey was sweet and so is the girl that works during the day, but they have alot of business but don't stand by their brand even though it's their mistakes. I will never stay again when there are far more better places to stay.

We were supposed to get a one bedroom suite but somehow they were all out so they upgraded us to a three bedroom suite. Once we checked in they knew they had an issue but already had it resolved before we ever arrived. That type of customer service is greatly appreciated!

We booked a suite a month in advance for one night stay for an early flight the next morning at RDU. We are a family of 5 and wanted everyone to have their own bed. The morning of our check in date, I received a message about air conditioning issues in the room we had booked. I called and spoke with Fox; he explained they didn’t have another room of the same size available and they were having trouble getting an HVAC company to come out. Fox offered either a full refund with no penalty charge or another room that was slightly smaller. I informed him we could make the smaller room “work” and asked if we would be refunded the difference since we paid for a larger room. Fox placed me on a brief hold, spoke to his manager, then stated they would fully refunding us completely and offering us the room fully compensated by them! This was an unexpected delight and was not expected! Fox was very nice and personable, which kept stress down having a last minute, “day of” potentially major issue at the beginning of our week long family vacation. The property was clean, the staff were very nice, the rooms are spacious and very neat. We will definitely keep this property in mind when needing another overnight stay for flights from RDU. The property is a few miles from RDU and you can travel non-congested secondary roads to reach the main roadway going into RDU.

I liked that it had separate bedroom options. We travel w/our 17 yr old son who's Autistic. Everyone wants their own space but also a place we can all be together. Plus, I LOVED that this had 2 bathrooms!