薩巴博秀文化村酒店(Thaba Bosiu Cultural Village)

Unfortunately the resort was full when we arrived but we still took the cultural history tour and visit to the museum. It was fascinating learing about Basotho culture and seeing how they lived in a bygone era. The receptionist was very helpful and found us alternative accommodation. Worth a visit.

Thaba Bosiu Cultural Village reads as a really great experience in reality it has a lot to improve in many areas within the Tourism Industry. We had booked 3 nights for “ The Cultural Experience “ we were sadly very disappointed. In 50 years plus of International travel and many of those within the Tourism Industry I have never been told that a confirmed rate with a confirmation email wasn’t valid and that I would have to pay the higher rate. Explaining that to the Receptionist was not happening and that I would have to go online to check met no alternative than to pay the extra amount. To make my experience with the check in I was told to pay cash and not by card, telling the Receptionist that was not possible fell on deaf ears, I agreed to pay some of the balance in cash but the remainder I would pay on check out and by card. I asked if there was a restaurant open, we’d had a long drive and in need of refreshments and where was our room all she did was point that the restaurant was over there and your room down the road on the right. Her main concern was that we couldn’t stay at the weekend as they had a huge event. We headed to the restaurant ordered 2 beef burgers and 2 drinks the waiter returned saying there wasn’t any burger buns ! We settled for a sandwich and fries, we asked him where our room might be he kindly told us and in fact he was the most helpful of the hotel staff. Going to the room it looked nice enough, looking for the hotel directory for the Wi-Fi code there wasn’t one, a walk back to the Reception to ask, the Receptionist was still on duty with another I asked for the code saying I wanted to check my confirmation email the other Receptionist gave there’s code I produced the confirmation email and still check in Receptionist insisted that I’d have to pay the higher rate, until the other Receptionist said to her that I didn’t. I explained that I’d paid an amount in cash and that the remainder would be by my card,she said she would adjust the rate to the confirmed rate. In the evening we went to the Restaurant for dinner, the waitress came we gave her our order, coated mushrooms followed by steak for my husband chicken fillet for me, she returned minutes later no mushrooms we said we’d have soup, no soup we asked what there was and she answered No, we assumed nothing no starters were available. On arrival of the main the steak looked ok, as for the chicken fillet it had a thin leg not what I expected. The waitress returned my husband asked for ice cream, No ok what have you carrot cake. With that we left rather dejected and annoyed by all the staff sat around on their mobile phones without any care to the guests. Breakfast a similar story the staff walking around on their phones, some of them getting their own breakfasts and eating it in full view of the guests they just could not be bothered, there were some staff in jeans and outdoor jackets, a completely disorganised establishment. Our second day was as the previous da

This was a wonderfull experience.

Nice cottage, very clean, warm. Could do with DSTV.