查爾斯頓-快樂山希爾頓逸林酒店

the bathtub was so slow to drain that even the quickest of showers warranted standing water above the ankle. also room service failed to do their job on one of the days. we were able to get clean towels from the desk, without the offer of having the room cleaned / tidied up.

1. Jacob was extremely helpful at check in. 2. Whoever called me at 11:00 a.m. to tell me it was check out time was rude and raised his voice at me. I told him Jacob had given me an 11:30 a.m. late check out time. 3. There was nothing to eat. If the restaurant was closed, I had to go out. The shop at the desk was quite limited. 4. I was given a handicap room, which is fine, but had obviously not been used, cleaned or even looked at. The door to the bathroom had some sort of mold growing on it and there were piles of dust and dirt surrounding and under the furniture (which had a lot of nicks and scratches). This particular hotel needs an overhaul on it's rooms! I will never stay at another DoubleTree by Hilton.

Had to book an unexpected overnight trip to be close by for doctors appointments and testing. Hotel was clean, felt safe. Close to doctors office. Staff nice. Water pressure great. Bed was comfortable and it was quiet. Would recommend hotel.

Im sure it was pleasant, i didnt stay. They wouldnt let me cancel 2 weeks leading up. They did offer a downloadable key entry through app. They may have gone all automated.

The hotel property is nestled in a quiet area. The Mount Pleasant area was quiet and full of restaurants and shops that are a short distance away from the property. The service at Check In was great. However, we encounted two employees at Check Out that ruined this review. The employees refused to acknowledge us Hilton Honors members since we booked thru *******. We have never had that happen. These employees went on to suggest that we should use the Hilton Website to get better service next time. These employees told us that they would match the rates if we had called the hotel. Our stay was from our 35th Wedding Anniversary. It was a simple weekend getaway from August 1st thru August 3rd. At check out, one employee (Ori) refused to give us a printed receipt because we booked thru *******. I personally asked three (3) times to confirm whether she could or would not. We left the property without a receipt from the hotel even if to show a zero balance. I do plan to escalate this experience through the proper channels.

Your staff were so friendly! Great having a restaurant open in the hotel. The bartenders Alexandria and Alex were great. Beautiful setting and so clean. Everyone was so nice and I had a wonderful time. Stayed for 6 days. Thanks!

Good, other than them putting us in a handicap accessible room with everything set to be very low / short. This was a challenge for my 6’5 husband. The TV also turned off every 15/30 minutes, which was pretty annoying when winding down at night.