查爾斯頓/芒特普林森希爾頓花園酒店

Overall, the experience was ok. What I did not like is the fact that guests are charged for parking. Although the fee is minimal, I don’t see the need to charge for parking. Room was clean but pillows were uncomfortable. Housekeeping knocked on our door at 0900. Not sure I would return.

Was not able to check in. Arrived at 3pm no staff at counter waited 25 minutes and still staff was not available. As I was leaving 2 employees are entering, I asked what was happening and was informed that they were having a break and to come back in a hour. I expect to be refunded for the charge ! If I do not receive the refund I’m prepared to take legal action.

A/C is dated in would not go below 70 degrees most of the time. One mattress would sink so I took that one and let wife and daughter take the other. Partial refund should be provided with these basic necessities I was charged for.

The main areas and the room were very clean and smelled fantastic. The staff was very friendly. When I return to this area, I will certainly stay here again.

Hotel and room was great. Was surprised to find they charge for parking now even though hotel is located where there is no shortage to park.

With so many options around that don’t charge for parking, next time I’ll book one of those properties. A little expensive for what you get.

This hotel is very poorly managed. I had reserved 3 separate rooms for 3 nights and booked the last night via ******* as my family had a last-minute change to our vacation plans. One of the rooms

Lisa, Lamar, and another tall gentleman with circular glasses at front desk were amazing, hospitable, and very kind. They went above and beyond and made me feel secure as a solo traveler at the time. I would book here again, 10/10 service!

The staff was very professional and kind from the moment I walked in, the room was very clean, well stocked and very comfortable. I will stay here again and again!