Service was good. Staff at reception were nice and helpful. But that is it.
Dirty and rusty furniture at breakfast room. Got Goose bumps while sitting there, Indian railway canteen has better. When flushed toilet water was black and full of garbage… not up to Westin brand standards.
Sorry but Not again.
翻譯
來自住宿之回應: Dear Guest,Greetings From The Westin Mumbai Powai Lake!Thank you for sharing your feedback. We sincerely apologize for the disappointing experience you had during your stay. While we’re glad to hear that our reception team was helpful, we are truly sorry that other aspects of your visit did not meet your expectations. Cleanliness and maintenance are top priorities for us, and we will address the concerns you have faced. We value your comments. We hope to have the opportunity to serve you better in the future.Best Regards,Team Westin
Khushbu
湖景大型客房, 兩張雙人床
入住日期 2024年10月
家庭旅遊
29則評價
10/10
傑出
發佈於 2024年11月12日
Excellent location and service was very good, excellent breakfast, enjoyed with family
翻譯
來自住宿之回應: Dear Guest,Greetings From The Westin Mumbai Powai Lake!Thank you for sharing your wonderful experience with us! We're delighted to hear that our location, service, and breakfast exceeded your expectations. We're thrilled that you enjoyed your family time with us!Warm regards,Team Westin
訪客
高級特大床房
入住日期 2024年6月
商務旅客
19則評價
9.5/10
優秀
發佈於 2024年8月6日
The hotel was very cline. But the location was a little bit far from the city. If you like the place you will enjoy the hotel.
翻譯
來自住宿之回應: Dear Guest, Greetings from the Westin Mumbai Powai Lake!Thank you for taking time and writing this beautiful review. We are so delighted to know that you had a comfortable stay at The Westin Mumbai Powai Lake.Looking forward to welcoming you back.Warm Regards,Team Westin
來自住宿之回應: Dear Guest,Greetings From The Westin Mumbai Powai Lake!Thank you for your kind words! We're glad you enjoyed our hotel's location and ambiance.Warm regards,Team Westin
訪客
高級特大床房
入住日期 2023年1月
商務旅客
2則評價
9.5/10
優秀
發佈於 2023年2月21日
I had a perfect experience at this hotel. It provides international standards and the staff are extremely helpful and polite. Location for holidays is good as it faces directly to the lake. If for business trip, it might be a bit far from the city especially given the traffic conditions. Otherwise it is highly recommended.
翻譯
訪客
高級特大床房
入住日期 2024年2月
獨自旅遊
1則評價
2.0/10
發佈於 2024年4月18日
Terrible service
翻譯
來自住宿之回應: Dear Guest, Greetings from the Westin Powai Lake!At the onset allow me to thank you for sharing your feedback. Please do accept my sincere apologies on the service lapses experienced by you. These are certainly not expected of our otherwise benchmark services and May I assure you that immediate corrective measures have been put in place to monitor that these instances do not occur. We have taken your feedback on board, and we will strive to make improvements accordingly. The team would be cautious of these points and ensure a seamless experience for all our guests. We look forward to welcoming you back and ensuring that your stay and experience is convivial.Warm Regards, Team Westin
Abhinandan Ramshetty
湖景特大床房
入住日期 2023年1月
情侶
67則評價
9.5/10
優秀
發佈於 2023年3月1日
Very good food and complimentary services
翻譯
訪客
高級雙床房
入住日期 2023年4月
商務旅客
7則評價
10/10
傑出
發佈於 2023年5月4日
挺滿意的,商務出行
訪客
湖景特大床房
入住日期 2025年11月
家庭旅遊
1則評價
9.0/10
非常好
發佈於 2025年12月27日
The hotel was overcrowded and service was impacted because of this. Other than this had a decent stay.
翻譯
訪客
高級特大床房
入住日期 2025年11月
商務旅客
42則評價
10/10
傑出
發佈於 2026年2月7日
everything was good, will come back and stay again next time