When I got to hotel at 17.00pm the reception lady that served me said the room wasn't ready. I had two rooms booked and she said one would be ready in 5 Mins, the check in time is 1pm, hiw is this acceptable ? Went up as she said 1 room would be ready it was ready so she had lied. Her behaviour was terrible. The bed sheets in one of the room had marks on the sheet, this was red marks, so what can it be?? Reported it took ages for them to come and sort. I spoke to the ***ager and he wasn't that bothered. I have to say they don't take anything seriously. Breakfast area is rubbish. DONT STAY THERE!!!!!
翻譯