東方入住酒店的評論

All the staff were extremely helpful and their customer service was excellent. Checking in and checkout was easy. The breakfast was good and the staff there could not do enough to make it a good experience. Arun was exceptional and must be commended on making all the guests feel comfortable. The food was delicious and staff in the restaurant were good too. Overall a great experience.

Decent place, excellent location

The stay @Oriental Residency was not only a pleasant and peaceful one but also a very happy one as well. Right from the desk manager @Nithin Sir, the Head of the Restaurant @Arun Sir, the Overall Head, even the other assisting staff were polite, kind, caring and all out to help as and when asked for. Special mention to Arun Sir and Nithin Sir, who even went out of their way to make our stay with senior citizens a comfortable, at home one. Would pay my Gratitude to one and all and highly recommend the Property for stay to all. Regards

Kudos to Deepak for understanding my requirements and preferences. Nitin was very helpful & prompt. He's very quick to address any concerns. A big thank you to Arun @ Soul restaurant for his impeccable service. He always takes extra effort. His ability to delight guests is unmatched. Well Done Arun!

Worst place I have ever had the displeasure of staying. Rooms we’re discussing, shower was tiny and full of mould. I was booked into hotel for 11 nights, had to leave early with 10 nights still remaining. Manager agreed to repay me for 5 nights. That was early February 23, still no money. All they did was make faulse promises. The management lie, cheat, untrustworthy, deceitful. They don’ like tourist. Never ever again

My first impression was very poor. I arrived at 10.30 pm exhausted only to be told I was not booked in until the next day. My mistake but what occurred next blew me away. I was given no assistance to locate somewhere to stay that night even though I asked for some. I was told to walk out the gate, turn right and walk down the road and there was another hotel further down the road. By now this was 11pm so here I am walking down a dark street alone wheeling a suitcase on an uneven road, never having been to India before, not the best welcome. I returned the next day and I must say it did improve. The staff in the Soul Restaurant were fantastic. The chefs would come out to talk and make sure everything was good. The wait staff were friendly and couldn’t do enough for you. The other staff I met at the reception desk were lovely. It was just the young lady from my first experience and that didn’t improve. She certainly needs more training in customer service. The rooms were clean and comfortable and the staff that looked after them were friendly and helpful. The gentlemen on the front gate were so friendly always greeting you with a smile and a friendly hello making you feel so welcome. On the whole I enjoyed my stay and I will return

Supriya and Akansha at the reception were of a tremendous help. Arun at the restaurant was very attentive to our requests for breakfast. Hotel is near the linking road where you can shop. Toilet paper placement is a bit odd and aircon seems to be always cold (even if at 26 degrees) but maybe a personal preference of mine

The hotel’s location is fantastic to be able to move around in Bandra or any other location in Mumbai. The rooms are clean and the service is great. Special mentions to the staff at the breakfast: Sunil, Prem, Manohar and Arun who are swift and able to accommodate requests. The ground staff are also friendly and supportive. Check in was swift and easy.

Osm Stay with my wife and kid. Super whole staff was good. Food was osm taste. Staff Mr Ravi and whole restaurant staff. Front office in christina and whole team. Best communication. Room need to renovate some. Classic rooms are too small washroom are too compact.

Amazing place frm food to hospitality to service all was v good n special mention to mr Amit the manager who made our comfortable stay more than expected .must visit again. Over all the experience was totally comfortable n nice .must visit again 😁

Nice hotel Nice rooms Clean washroom And the restaurant was really good Room service was responsive and quick Have a few complains about the night staff And their issues with visitors But all in all a good experience staying at the oriental residency

Awesome stay . The food , the service they provided are so good. Mr.Arun s and many others did a really good job. The chef made a awesome dishes. 🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂🫂

I had a pleasant experience at the Oriental Residency. First impressions ,the staff at the front desk were very welcoming . The rooms have aircon,flat screen TV and wifi. The house keeping staff are hard working and very helpful. Breakfast was great, Mr Arun and staff were always cheerful and meals were delicious. Room service is prompt and the meals from the restaurant were awesome! There is a variety of meals on the menu which the Chef had no problem adjusting to my preference and at very reasonable prices . A great place to consider if your coming to Mumbai.

Gautam makes wonderful Gimlet’s (which I tried for the first time tonight. Great service from Das and Kohkan. We will be back for more soon. Great breakfast each morning, so good to try new foods, guided by good servers. Would recommend and will be back