慕尼黑坳-海德豪森5星級酒店

大氣是很棒的,員工很友好,馬上就能歡迎!房間很漂亮,早餐的布ffet和晚餐卡都很美。我會很安全的回來!

When we turned up at the hotel at no fault of the hotel the holiday company we used did not change the dates of our hotel (from 26-29th to 27-30th) in line with our flights. This was quickly sorted by signing a form to confirm that this was the case. Then on our last night I was in the room by myself when a man that had just checked in had let himself into the room, he soon realised and walked straight back out. Shortly after I had a receptionist named Mustafa I have been told barge into the room demanding that I pack and leave right away as I should not be there. He threatened to ring the police if I did not leave right away. He did not want to listen to a word I said when I tried to explain to him the situation that I thought could have been the mix up, I rang my boyfriend to come straight up to the room. The tone and manner of this staff member was completely unacceptable. As soon as my boyfriend arrived his manner changed completely and became very polite. My partner went down to reception to try and sort things out to which he got shown the form we filled in on arrival with it forged, the date had been crossed out and edited which I’m assuming is to try and cover up the fact they were in the wrong. Never experienced anything like this anywhere I have travelled before. Definitely did not feel safe by myself as a woman. So disappointed after such a lovely holiday this completely changed the tone and ruined it 😢

離地鐵站很近，機場大巴可以直接坐到酒店附近，這點很贊。隔壁有超市，買東西很方便。房間有個陽台，視野很不錯。在歐洲算是很新的酒店了。

每次來慕尼黑就住這個酒店，離中心火車站很近，走路5分鐘。離瑪利亞廣場和英國花園都不遠，步行到達。每次都住這裏的原因還有一個是工作人員很好，很熱情，在疫情最開始人心惶惶的時候也對我這位中國人熱情接待。早餐包含在房費裏，挺豐盛，這個酒店性價比很高。房間很乾凈，電吹風需要就問前台要。就是房間有點小，但是這不算是問題。

Modern hotel with a convenient location, excellent breakfast. access to the hotel and rooms by electronic card. The main attractions of Munich and the main railway station are within walking distance. There are many cafes and shops near the hotel.

我住過的最差的酒店!不要讓照片、高星和幾個好評欺騙你,就像他們欺騙了我和我丈夫一樣。最初我們預訂房間時,我們期望有一個寬敞乾淨的1+1房間,有客廳、臥室、廚房和浴室。但是當我們在接待處的時候,一位工作人員向我們解釋說,我們的房間完全不同,因爲“他們沒有根據圖片提供房間”,而是有自己的階段或級別系統,你甚至沒有知道預訂時您能得到哪一個房間。他們聲稱我們預訂的房間很小,幾乎不適合我四口之家和幾個行李(我們已經在海外旅行了一個月)在牀間或行李間都沒有地方可走,我說我甚至不能關門,因爲我們的房間太小了,我一點也不誇張。浴室的天花板和牆壁上到處都是蟲子,整個地方都散發着濃烈的香水味,掩蓋了以前在廚房和整個“舞台”裏煮過的噁心的肉味,最令人煩惱的是,我和家人以及行李都不能放在我們的小房間裏。在解釋說我們幾乎無法在這個房間裏呆上一週之後,我花了一個小時試圖說服接待處的工作人員要麼把我們原本預訂的房間給我們房間或退款我們的錢,他們說他們無法這樣做,因爲酒店已經預訂滿了,因爲我們在網上付款,所以不可能把錢還給我們。真是個騙局!經過一番爭論,他們終於同意讓我們先在我們付的錢的房間裏住一晚,然後把剩下的錢退還給我們。接下來幾天已經訂滿了。(如果你想知道,我們找到了一個我們喜歡的假期。)如果我們的麻煩只在那裏停了下來,我不會花時間寫這篇文章,但不幸的是,酒店的工作人員和管理層不得不再次讓我失望!早餐不是很好,食物很少,但更重要的是,我覺得我們在一個充滿蜜蜂和蒼蠅的森林中間,無論是在室外還是室內。不僅如此,還足以阻止我們安靜地吃飯。我的孩子們不停地尖叫,果醬罐子裏裝滿了蜜蜂。我告訴一位工作人員,她在5分鐘內又帶回另一個罐子,我及時地遇到了一些果醬,然後再擠滿了這些蜜蜂。如果酒店的門沒有打開,他們進來的時候我們就不會有這個問題了。更糟糕的是,我大女兒生病了幾天,那天早上開始覺得更糟了,所以她爸爸帶她去治療,只剩下我和8歲的女兒了。

If you are looking for a place with a similar price range and location, I highly recommend Aloft over Mercure. Location: close to Munich central station, but you can hear people screaming and yelling at night. Be careful walking on the street late. Staff: front desk staffs are not very welcoming but the attitude was acceptable. Other staffs are friendly. The two hotlines of the 24-hour manager and front desk never worked during my stay; no one answered on either line. Room: you can feel it's old. Although the room is in great condition, you can still feel its ”oldness.” The shower room has only half door, which is a weird design because you can splash water everywhere after showering and make a mess. The air conditioner and heater did not work. I tried to call the staff to help, but no one answered. And due to the malfunction of the air conditioner, the air was not circulated and felt very stuffy. The old room smell was getting stronger since there was no air conditioning.

優質的客戶服務,非常舒適的房間優越的地理位置。我在那裏住了5晚。地鐵步行5分鐘,中央車站(Hautbanhauf)步行-2分鐘。但是市中心也只有20分鐘的步行路程。我可以在任何地方步行,沒有任何問題。最好的部分是,Oktoberfest的位置也只有5分鐘的步行!!

Beautiful hotel with an amazing breakfast, excellent service, and good executive lounge. We stayed as a family of 5 with adjoining king rooms and a rollaway bed. The beds were made up already upon checkin. I’m a diamond member so we were upgraded to the executive floor. Staff explained all the benefits, amenities and hours upon checkin. Concierge took our bags to our rooms and showed us where everything was. The free breakfast was extended to my family of 5 as a diamond member and it was excellent. Other reviews mention the rooms being outdated and I would echo that, but it really didn’t bother us and the service more than made up for it. I will say the mattress hardness is real and was the one big drawback of the room. The executive lounge options for drinks were great-the food left a little to be desired but as many still haven’t opened back up it was nice to even have it. It is about a $15 Uber or $25 cab ride to the old town for 5 people which really isn’t bad. Overall an excellent stay and would come back in a heartbeat!

假日酒店一貫風格，設施齊全，服務周到。 作為城市中心酒店，早餐相比起其它城市的豐富，有熱菜。接待旅行團，相對早餐嘈雜、混亂，人很多，用餐集中。 離景點瑪麗安廣場步行1.5公裏左右，大約步行25分鐘。 存車在旁邊的公共停車場，一天20歐元封頂，在停車場內機器上繳費。 由於周末入住，價格不合適。早餐另外收費。 入住必須得15點，可以存放行李，服務一般吧。