Stayed in Room 202 for 2 nights beginning 18 June. 1)Poorly Maintained Property I am genuinely surprised by the exceptionally high ratings this property has received. The hotel feels dated, poorly maintained, and quite dark and dingy in many areas. It certainly does not match the standards one would expect from a highly rated Ramada property. 3). No Prior Warning About Mall Road Restrictions The biggest issue was the complete lack of information regarding vehicle access restrictions near Mall Road. Since traffic is restricted on Mall Road from 4:30 PM to 10:30 PM, guests arriving during this period face significant inconvenience. Neither the hotel website nor the staff informed us of this beforehand. We got stuck in heavy traffic and eventually reached the hotel on foot around 6:30 PM, while our vehicle remained stranded near the Mall Road barrier. 3) Lack of Assistance During Arrival What made the situation even more frustrating was that the hotel had called while I was stuck in traffic. I informed them that I was caught near Mall Road, but the call got disconnected due to poor network coverage. No one called back to check on the situation or guide us. Later, I learned from a local porter that there was an alternative route to reach the hotel. Had the hotel staff simply called back and informed us about this route, hours of inconvenience could have been avoided. They could also have sent someone to guide my driver or assist with the vehicle, but no help was offered. My driver, who was unfamiliar with the area, was simply told to "request the policemen" to allow passage. 4)No Help With Luggage The vehicle eventually managed to reach Hampton Road but got stuck about 1 km away from the hotel. I approached the reception and requested assistance with luggage transport and even offered to pay any applicable charges. The request was bluntly refused. I ultimately had to arrange a porter myself and walk with him to collect and transport my luggage to the hotel. 5)Poor Guest Support Throughout the Stay The lack of assistance did not end at check-in. When I requested help arranging a taxi to Haridwar, the hotel again declined to assist. For a property claiming such high ratings, I found the level of guest support surprisingly poor and indifferent. 6) Disappointing Food & Dining Experience The breakfast and dinner buffets were very limited, and I even found a fly in the sambhar (photo attached). Room service is very slow High tea was poorly managed, with: Cups unavailable Snacks exhausted Tables left uncleared No visible staff supervising the area This appeared to be a recurring issue rather than an isolated incident. 7) The Only Positive The only positive aspect of the stay was that the food, although quite bland and uninspiring, was reasonably priced. Final Verdict Given the condition of the property, the lack of proactive guest service, poor dining management, and the inconvenience caused by the traffic restrictions, I struggle to understand how this hot
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