We visited only for one night as we stay in the Island and wanted to get away a Bit. I called them to see if the signature suite with the mini private pool and sea view was available. Indeed it was so they proceed to send me their bank details so i can make a wire transfer. After making the wire transfer there was no confirmation email, no Phone all, nothing. Instead i called them to see if they had my booking. We arrive there, again nothing, no welcome drinks nothing. Checkin was about 10 minutes as we were asked to give our ids and cc something normal but something that can be done through email prior to the arroval so we dont wait at the reception. The room was not ready so we were adviced to sit by the pool and order something to eat. Later arriving at the room, there was a Bit of mold smell inside and the Floor was still wet. In several places in the room there was aslo still dirt. The pool was super small, super dirty and super cold something that made it impossible to even look at. From the pool there was supposed to be sea view something that there wasnt as there were Huge plans blocking it. In the room there were some jars of candies that they were super dusty and dirty on the top. During the night we decided to stay next to the room pool and chil but plans were skilled by thousands of mosquitos and bugs. We called the reception to ask a spray or something to protect from the mosquitos and they didnt have anything to provide. The room balcony door also didnt have any net and on top of that it wouldnt close completely so all the bugs went also in the room. Need less to say i didnt sleep as i was hunti g the bugs. On the check out they handed me the bill for the food and drinks we had, obviously, but also in the bill was the rent for the night too. Something that i had already paid by wire. At first i didnt see it so they charges me the whole amount twice. Offcourse they gave me the amount back after i noticed and complained and they search ed their Systems and their banks etc. If it was a 2 stars hotel i would understand for all these to happen. But 5 stars??? Come on i m just lauphing. For me it was a 2 star Experience. Attached photos of the "sea view" from the room pool, the dirt of the pool, some nice mold on the vents and some extra 😜
翻譯