格蕾斯米克諾斯酒店的評價

來自住宿之回應: Dear Elienem, Thank you for your wonderful review and kind words about our property. We are truly delighted to hear that you enjoyed your stay and appreciated the cleanliness, organization, and the efforts of our staff. Your compliments have been shared with our team, and they are grateful for the recognition. We are also pleased to know that you enjoyed the dining experience and found our location to your liking. Providing both tranquility and convenience is something we strive for, and we're glad to know it made your stay perfect. We look forward to welcoming you back in the future. Warm regards,

來自住宿之回應: Dear Ms Tatiana, Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us and enjoyed the comfort of your accommodation, the beautiful views, and our breakfast offerings. It means a lot to know that our service and team left such a positive impression on your stay. We're also glad you appreciated our convenient location and easy access to Chora. It was truly a pleasure to host you, and we hope to welcome you back again soon for another memorable visit. Warm regards,

來自住宿之回應: 尊敬的 Ziad 先生，感謝您抽出時間分享您的回饋。我們很高興聽到您發現我們的房間乾淨、優雅，並喜歡點菜早餐。 由於房間大小不符合您的期望，造成您不便，我們深感抱歉。我們記錄了您對房間和早餐選擇的評論，並將努力改善這些方面，以確保為客人提供更好的體驗。 我們致力於為您提供五星級的體驗，但對於您的感受我們深感遺憾。您的回饋對我們非常有價值，我們將利用它做出必要的改進。 我們希望有機會歡迎您再次光臨，並為您提供符合您期望的住宿體驗。 溫暖的問候，

來自住宿之回應: Dear Guest, Thank you for sharing your feedback about your recent stay with us. We're delighted to hear that you appreciated our quiet location, proximity to the port and town, and the nearby beach. It's also wonderful to know that our staff were able to assist you and that you found your room comfortable. We apologize for any inconvenience you experienced with the size of the 'deluxe' room and the storage space. Your comments are invaluable, and we will take them into consideration for future improvements. We truly appreciate your recommendation and look forward to welcoming you back. Please do not hesitate to contact us directly for assistance in selecting a room that better meets your needs on your next visit. Warm regards,

來自住宿之回應: Dear Mr. Lilobor, We are delighted to see that you enjoyed your Grace experience to its fullest and thank you for your kind comments. It is of great importance to us that you had such a wonderful stay and that our personalized touches and services met your expectations. On behalf of the Grace Mykonos team we do hope to see you very soon at our premises for another unforgettable stay! Best regards, General Manager Tsiplakis Konstantinos

來自住宿之回應: Dear Guest, Thank you for your glowing review! We are thrilled to hear that you enjoyed your stay at our boutique hotel and appreciated our friendly staff, excellent facilities, amazing views, and convenient access to the sandy beach. We're especially glad to know that our breakfast stood out as a special part of your experience. Your kind words about our team’s kindness and helpfulness mean a lot to us. We can't wait to welcome you back for another wonderful stay! Best regards,

來自住宿之回應: Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with our staff and that their local recommendations, assistance with transfers, and reservations met your expectations. It's also great to know that you found our facilities beautiful and well-maintained, and that our drink and food options were perfect for your needs. We're especially pleased that you enjoyed our a la carte breakfast and coffee menu each morning. Your kind words are very much appreciated, and we look forward to welcoming you back in the future for another exceptional stay. Best regards,

來自住宿之回應: 親愛的伊莉莎白女士， 對於您在格雷斯米科諾斯酒店度過的短暫時光給您帶來的不愉快經歷，我們深表歉意。 請注意，由於您的預訂是透過第三方機構進行的，因此我們不知道飯店及其設施是如何向您展示的。 關於泳池區，請注意，我們的網站上提供了幾張泳池區的照片，您可以清楚地看到泳池區的設計以及與餐廳餐桌的距離。 泳池的營業時間是根據早餐和晚餐時間安排（早餐08:00-11:00a.m，晚餐19:00-23:00p.m），因此我們所有的客人都可以安靜地享用餐點，而無需擔心被打擾。 我們是一家適合家庭入住的飯店，我們不想將任何客人排除在我們的設施之外。 我們接待了各個年齡層的兒童，並且從未出現過安全相關問題，因為我們接受了多次檢查。然而，沒有任何地方聲明我們有兒童俱樂部或兒童游泳池，因此所有兒童都應在父母的監督下。 街對面的海灘是公共的，我們的網站上也有說明。不過，當地的海灘酒吧提供日光浴床和遮陽傘。 關於酒店前面的公共道路，我們可以理解您的擔憂，但由於米克諾斯島的大部分道路都相當狹窄。然而，我們所在的 Agios Stefanos 並不是一條繁忙的道路，這一點我們的前台團隊在您入住過程中提到過。 感謝您對我們新裝修的房間的好評，這些房間的展示方式與我們網站上的高品質圖像完全一樣，因為我們的目標是盡可能多地展示實際的房間設計和區域。 我們旁邊的廢棄建築是一座正在興建中的新飯店，不屬於我們的財產。請注意，夏季期間沒有進行任何施工，因為這是禁止的。工程將在冬季重新開始，因此不會有噪音打擾我們的客人。而且，從房間裡看不到這棟建築，不影響景觀。 關於您對小型游泳池的擔憂，我們提出向您展示與您預訂的同一房型相同的不同房間，以便讓您入住，但由於您拒絕了，我們尊重您的要求。 即使我們試圖為您提供不止一種選擇來讓您滿意並享受與我們在一起的住宿，正如之前提到的，您仍堅持離開酒店並感謝我們試圖幫助您，並且據稱您會帶著您的住宿回來。 我們再次深表歉意，即使我們盡力為您的疑慮和問題提供最佳解決方案，您和您的家人仍不滿意。 考慮到上述所有因素，我們希望您清楚，如果您被誤導或酒店向您進行了虛假陳述，這不是酒店的責任。 我們希望在不久的將來能夠再次歡迎您再次入住

來自住宿之回應: 親愛的 Q8990MHkeithg， 非常感謝您抽出寶貴時間發表有關您在 Grace Mykonos 住宿的回饋！很高興聽到您對早餐和工作人員感到滿意。另一方面，我們注意到您對位置和景觀並不完全滿意。關於房間的大小，請注意，我們的官方網站上有室內和室外區域的所有平方米，因此我們的客人可以根據自己的需求和喜好選擇最適合他們的選擇。由於您對預訂不完全滿意，如果我們知道您需要更多空間，我們很樂意根據供應情況提供更高級別客房的替代選擇。我們希望不久之後再次歡迎您。小心問候， Vasilis Plafountzis 總經理