We were placed in the worst room in the hotel, despite room upgrade. Our friends who do not have vip access were upgraded. The room had a fly infestation and lacked appropriate amenities for a 5 star hotel. We were moved after one night after much arguing with the staff and were left disappointed that our vip benefits were not honored, quite the opposite, and we were not comped in any way for the horrible inconvenience.
翻譯