Clean, comfy, spacious oceanfront room was our best sleep in a hotel ever! Woke up to a breathtaking sunrise every morning. On premises beach, pools, restaurants and bars are great. James our bartender at the beachside tiki bar is the best! Great venue recommendations and perfect cocktails everyone was happy, thanks for your advice James ! Definitely be back again!
First, the positives: While you have to schedule your room to be cleaned (if desired), housekeeping shows up every day with fresh towels and washcloths. They will also take your trash. Both of the housekeepers we met were very nice. The towels are so nice and fluffy. Our room was clean and well taken care of. The breakfast buffet was massive and well stocked. The breakfast team did an excellent job keeping food and dishes coming and clearing and cleaning tables. The pool was very large. Our room was mostly quiet. You couldn’t hear people walking around above or around you. The only thing we could hear was when we opened our balcony door to hear the ocean, and it was someone else on their balcony being loud. The negatives: The hot tub was often crowded with people using it for a kiddie pool. They don’t want you to bring outside food or drinks, but we don’t drink and weren’t interested in ordering anything from the restaurant. And the pool/hot tub closed at SUNDOWN, which is ridiculous. A lot of people like to swim or sit in the hot tub after dinner or in the evening when it’s less crowded and less children. If a bunch of people come down for breakfast at once, it’s difficult to find a table, even though there are lots of tables. Parking is extra. $13.99 a day. $20 if you want valet. The really bad part is that I have a handicapped tag and can’t always walk long distances, but you are not parking near the hotel. The parking garage is for valet and the lot closest to the hotel is all 15 minute parking for new guests. Way more spots than needed. It was always full and pretty sure not with people who were only there for 15 minutes. There were THREE handicap spaces. For a hotel with 19 floors of rooms. There were a few more by the restaurant but we were pretty sure they were for the restaurant. It rained a couple of days so you’re going to get wet. The parking was just atrocious. Overall we had a nice time and it was a nice suite.
I stayed at the Hilton Myrtle Beach Resort from September 30 through October 3 for a business trip and had a mix of positive and surprising experiences. While the property itself is beautiful, there were a few issues that stood out. First, I was surprised by the lack of towels. Despite staying for 3 days with another person, there were only two sets of towels provided. I asked the housekeeper in the hall for more, and she told me they didn’t have any. She promised to bring some to the room, but after returning from my site visit, there were still no towels. I ended up going to the front desk, where I was thankfully able to get two face towels. There was also only one small bar of soap in the bathroom, which didn’t feel adequate for a stay of this length. In addition, the tables in the lobby were dirty during my stay, which added to the feeling that housekeeping could be improved. I also received a late-night call from marketers downstairs, trying to sell me a pitch for a sales presentation. As this was a business trip, not a personal one, I found the timing a bit inappropriate. Another issue was the missing screen door on the balcony, which meant that when I tried to enjoy the ocean breeze, bugs ended up getting into the room. Additionally, on Wednesday, I was trying to have a virtual work meeting when I heard loud banging and scooting noises. After calling the front desk, I was told there was no maintenance going on, but security checked it out. It was distracting and unusual for such a well-known property. On a positive note, the property is nice, and I did enjoy my stay overall, but given the issues I encountered, I had higher expectations for a Hilton resort. I travel to Myrtle Beach monthly for work and was hoping this would become my preferred hotel due to its beachfront location, but these details left me reconsidering my choice.
We really enjoyed our stay at the Hilton Garden Inn! The hotel is centrally located for lots of activities including golf, dinners at Market Common, exploring Murrells Inlet and Brookgreen Gardens. It's less than an hour to Pawleys Inlet and Georgetown SC as well. And of course, Myrtle Beach itself is on your doorstep. From the moment we arrived, the service was excellent. Check-in was a breeze. All the hotel amenities were explained to us in detail. Everyone we encountered at the hotel were friendly and knowledgeable. We especially enjoyed our interactions with Julian, our breakfast server. The lobby is beautiful - very bright and light, with plenty of seating throughout. The free coffee in the morning is a definite plus. We had a package that included a great hot breakfast to order, but we would have had no hesitation purchasing it separately as the prices were reasonable and the food plentiful. There is also a convenient market area with snacks, beverages, etc. including beer and wine. Our King bedroom was huge and spotlessly clean. Everything was in great working condition such as the TV, mini fridge, and bathroom. The mattress was particularly comfortable! On Day 3, we asked Housekeeping to refresh our towels, empty trash (although we subsequently noticed that there were large recycling and trash cans conveniently located by the ice machine) and they arrived quickly. The room was quiet, with good quality blackout shades, that provided a great environment for a good night's sleep. We would have no hesitation staying here again! Thanks to the Hilton Garden Inn team for a wonderful stay.
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SSunday SClearly, ”clean” is relative. The hotel has a sheen of dust/dirt. Their standards of clean are subpar. I'm so disappointed in the hotel. Front desk staff was VERY friendly and helpful. One housekeeper had to come and clean again after we checked in and she was super pleasant. Hair on shower wall, greasy tile floors that hadn't been mopped, dust and sand on the desk and other surfaces. Remotes were filthy (I always travel with bleach wipes and the wipes had visible dirt on them from the buttons). The breakfast was ho-hum and the area not that clean. Serving utensils were never cleaned or swapped out. And hot food and Styrofoam plates and bowls is diabolical. The young man was nice. The lady was rude and had on a dirty shirt at 7:30am. Toddler underwear were in one of the elevators for more than 24 hours. Trash can was dirty at 6:55am. The bulk of the housekeeping staff appear to be white women, and as a black woman in the South, they did not feel hospitable (to me, and I know the vibe well). They barely speak even when greeted. I'm a platinum IHG member on a tour with Holiday Inn Vacations. Both companies should be ashamed.
Always stay at Paradise Tower at The Breakers. Never disappointed and the recent renovation looks fantastic! Who doesn’t love being right on the beach? Great staff and great service. The three bedroom is a great value. Full kitchen, washer dryer and 2 bathrooms. Highly recommend!
The staff are friendly, and the rooms are nice. One of the few pet friendly hotels in Myrtle beach. We had an ocean front room and we are very satisfied with our stay. If your looking into this place it’s worth trying
Landmark was amazing during our week of being displaced from Hurricane Helene while we had no power, water, internet, etc. Everyone was very kind we spoke with. We were there for a week and love the convenience to local shopping, restaurants and of course, the Grand Strand! Looking forward to the next time, but not as a hurricane evacuee! Thank you for an amazing stay in room Suite 946!
SSnickle FI was ready to give one star due to pest control issues. Shawnette made it all better! She listened to my complaint, moved my family to a different room, had maintenance come out to the previous room and above all, Shawnette was empathetic, professional and courteous. She apologized for our inconvenience and fixed the problem immediately. She’s a keeper who deserves a handsome raise. The night attendant I spoke with before Shawnette was nonchalant and seemed as if she didn’t care. Shawnette goes above and beyond!