The winner for this hotel is it's location. Yes it's a couple of stops away from the train/bus station so not necessarily ideal for that but it is super close to a lot of the sightseeing, like Dejima, Chinatown and the harbour area. There is also a tram stop right outside so you can get anywhere really easily. The room itself was pretty small but it has everything you need and they even were able to fit in a desk with a TV for example. Check in was super easy using the self check in machine and staff is there to help you along the way if you're struggling or have any questions. We thought it was a bit expensive for what you get since everything is a little bit dated and the room is on the small side.
Had an excellent stay here for 3 nights. Location is excellent being just across the road from the JR station. I was welcomed from arrival to departure. The room was large and comfortable ad quiet. The breakfast selection was excellent with great staff ( excellent additional benefits for being a HH Diamond member which was greatly appreciated) The executive lounge was excellent with great breakfast offerings, great afternoon snacks and a great evening snack selection ( probably the best selection in a Hilton I have had for years). The fitness centre is great ( did not try the hot baths) and loved the congestion indicator on the tv. The Seven Seas lounge was fantastic for a evening drink before bed with excellent service Nagasaki is a beautiful city to visit and hope to visit and stay at the hilton again soon
訪訪客2nd visit, anxious to use my “secret trip” Kyushu promotion campaign discount. All as nice as I remember spacious room, bad tv options, activities, Two food options and spa/onsen choices. New was the many foreign staff working on all sectors of the facility Surprisingly non of them spoke English, to me anyway. No greetings, no explanations, no thank you, no nothing I was a ghost as my Japanese travel partner is all they saw and spoke only to her and addressed only her nobody and I mean nobody initiated any attempts to make me feel welcome in English. Very disappointed that this facility has forgotten how to make foreign guests feel welcome (after two years of COVID) japan May have reverted to “gaijin complex” hospitality and has apparently imposed a Japanese only language rule on its foreign staff. How sad in deed.
Attentive, pleasant staff. They were really nice and helpful. They gave good advice about shopping and tourism. Souvenir shopping is pretty easy, as the street up to Glover Gardens is right outside the hotel and is lined with shops. The hotel breakfast buffet was pretty comprehensive, even for me (a vegan). My room was fine. The only small complaints I have are that there aren't any restaurants in the area that impressed me at all, and there's quite a lot of noise from the Glover Gardens street. But those are small complaints. I would definitely stay there again.
WWONG CHING YEEAt midnight, the woman next to my bed suddenly open my curtain, it happened twice!!!
She is so rude and I’m so afraid, since there is no staff at night, I cannot ask for help immediately.
This is such a bad experience for me.
Other facilities are very good, bed and room are clean.
I think I’m bad luck to have such a bad and crazy roommate!
GGoh sNear to train station and tram stop. The only
Problem us the check in location is not
In tgg by r same building. It’s an apartment hotel equiped with stove, microwave oven, normal size fridge and washing machine.