温莎高爾夫俱樂部酒店(Windsor Golf Hotel & Country Club)

Rooms are very nice and clean. Bed is comfortable and easy to sleep in. Hot water arrives very quickly during the day, but is a bit slow if you are the first one up on your plumbing run in the morning. Internet in the room is completely unreliable. I was there for a conference and could not get some of my work done until I used a colleague's cell phone as a hotspot. No internet also means the phones in the room are not working either since they rely on the same system. Breakfast is included and the buffet is good. Evening buffet ends at 20:00, with only the a la carte menu available after that. One electric outlet in my room needed to be replaced because a plug would not stay in. An extension ***** of plugs was so worn it was shorting out. Conference was held in a tent on the other side of the golf course from the main hotel. Conclusion: A nice place to go and get away or attend a day meeting, but for a multi-day meeting there should be better locations.

For a first experience I booked a deluxe room but I ended up sleeping on a cottage. I asked to change but they just ignored my request and never apologize for that. The environment is good but the staff is poorly trained to deliver great quality service, food is not good for the price I paid, old TV in the rooms. I will definitely never come back to pay $241.3 a night to sleep with mosquitos, that's a price for Radisson Blue, Polana Hotel or Southern Sun in Mozambique.

We had a wonderful evening recently that started with drinks on the outside patio which overlooked the picturesque surroundings. It was so relaxing and enjoyable sitting out there admiring the scenery and watching a little golf. Later we moved to the lavish dining room where we had a lovely meal with very good service. Staff super friendly. We will return.

Spending a weekend at Windsor Hotel was a most memorable experience for myself, my wife and our friends - two couples. We received exemplary services from all staff members. We were received with a bottle of wine and a gift hamper. The meals were delicious and they have a world class menu. The accommodation facilities were amazing and the environment very serene and clean. The jogging lane made our morning jog a breeze, with birds tunes filling the air. We loved it here at Windsor Hotel. Looking forward for another visit with my entire family. Thank you Windsor!

When we checked in the WC was filthy and some lights in the room weren't working. The room was uncomfortably hot at night and there is no air circulation possible. We couldn't open the French window because a marquee had been set up just a few metres outside it totally blocking the view, and because of the mosquitoes. The wi-fi service was iffy and often wasn't available in the room. The setting is beautiful so it is a pity that the stay has to be so uncomfortable. You get the unfortunate feeling that the management doesn't care because some things like a pedestal fan are easy to install. Similarly it doesn't take much to make sure the bathroom isn't yucky or that the lights are working.

I am writing a very mixed review on Windsor and honestly I hope that ownership reads this as the issues really have more to do with investment in the hotel rather that what staff can control. In a nutshell, Windsor needs major reinvestment or the owners should sell it and let the purchasers do it. It is currently teetering on the "3" mark in my opinion, but could easily be a 4-5 star property with appropriate action. On the other hand, they are sliding towards a very low ranking as things stand now. The location and uniqueness of the place is terrific. We played golf and loved the course and especially the caddies. The hotel staff were so friendly and outgoing that you felt bad for them when they had to repeatedly come to the table, at every meal, and explain that they were out of whatever we had ordered. My last night there I had to order three times until they had something in stock on the menu. Any chef who knows what she or he is doing will line up the servers before a meal and go over the specials of the day and also what items are "86'ed"...meaning they don't have. Not so at Windsor. We had a two bedroom cottage on the golf course which could easily fetch $800+US at a high-end property. Instead the place had old shabby furniture and drapes, a TV in the living room that wasn't even hooked up, a coffee pot but they forgot all of the coffee and tea to go with it and no lights...the living room literally had no floor or table lights, so you couldn't even use it at night. The room service menus were so old that the hotel attendant had no idea what we were talking about when we called to place orders. Again, I want to note how nice the staff were and what a spectacular setting this hotel lies within. I just hope that ownership will get their act together and decide to get serious or get out of the business. This place is a real gem that with investment, could quickly shine again.

Avoid! This hotel is falling apart from the severe lack of maintenance. It seems as though the owners are only interested in extracting profits and have neglected this grand hotel to ruins. Half of the lights in our room didn’t work. The light outside our room didn’t work so it was hard to see in the dark when going in and out. The kettle was broken. The TV plug was broken in half, exposing electrical wiring and it was dangerous to use so we didn’t. We reported this to reception on arrival but they just shrugged the shoulders and said ‘we know about this’. The bathroom door didn’t close. The water tank to the toilet took 5 minutes to refill so you have to remember not to use it immediately after another person. The mattress was very uncomfortable. It’s an open spring mattress with no padding on the top. You can feel the springs when laying in bed. The single glazing windows kept the weather out but not the noise. We heard children shouting from the pool most days. There is no air conditioning so be mindful when booking this in the summer, oh wait it’s Kenya so it’s always summer! Despite the list of restaurants and bars listed, therewere only two menus being used between all of them. They often ran out of things. One day they had none of the desserts on the menu. The service provided by the staff was wonderful but it does not make up for everything else. It’s difficult to understand how this hotel was allowed to be rated 5 star.

Nicely kept home away from home.. Very clean with a Well Maintained Golf course. Staff are very supportive with variety of meals served for Breakfast, Lunch and Dinner. Hotel is located within the suburbs of Nairobi in Kiambu county.

Gorgeous Hotel, calm relaxing atmosphere, amazing sceneries of the golf field, beautiful classy design, beautiful library/ oak rooms, great 5 km walk in the forest.