來自住宿之回應: Mariko,我們很高興聽到您在內羅畢 Hemak Hotel Suites 的美妙經歷。您對我們的服務和舒適氛圍的好評對我們來說意義重大。您的滿意促使我們提供一流的服務。我們迫不及待地歡迎您再次光臨並享受另一次難忘的住宿!誠摯問候,Hemak Hotel Suites Nairobi
來自住宿之回應: Alice, we're thrilled to hear about your fantastic experience at Hemak Hotel Suites Nairobi. Your kind words about our service, accommodations, and friendly atmosphere brighten our day. Your satisfaction is our priority, and we're committed to providing exceptional hospitality. We can't wait to welcome you back for another memorable stay. Warm regards, Hemak Hotel Suites Nairobi
來自住宿之回應: Dear Irisemata, Thank you for choosing Hemak Suites for your stay in Nairobi and for taking the time to share your experience with us. Your feedback is greatly appreciated, and we would like to extend our sincerest apologies for any inconveniences you encountered during your visit. We're pleased to hear that you found our accommodations to be comfortable and our restaurant offerings enjoyable. Your kind words regarding our friendly staff are truly appreciated. We are, however, concerned about the issues you faced with the noise disturbances and the electrical problem. Please accept our apologies for any disruptions that affected your rest. We have taken your feedback to heart and will be thoroughly addressing these issues to ensure a more peaceful and comfortable environment for our guests. Rest assured, we are committed to delivering an improved experience for our guests, and your valuable feedback serves as a catalyst for positive change. We have already initiated measures to resolve the electrical concern promptly. We hope you will consider giving us another opportunity to provide you with a much more serene and enjoyable stay. Your satisfaction is our utmost priority, and we are dedicated to ensuring your next visit exceeds your expectations. Warm regards, Hemak Suites Nairobi
jane n
入住日期 2023年9月
獨自旅遊
10/10
傑出
發佈於 2023年10月16日
工作人員無可挑剔的服務和熱情好客是一流的,他們讓我在 Hemak 的住宿變得非常愉快。
原文由 Google 翻譯
來自住宿之回應: Thank you, Jane, for your fantastic review of Hemak Hotel Suites Nairobi! Your positive feedback brightens our day. Your compliments on our service, comfortable accommodations, and friendly atmosphere inspire us to keep delivering outstanding hospitality. We can't wait to welcome you back for another memorable stay. Thanks for being such an amazing guest! Warm regards, Hemak Hotel Suites Nairobi
訪客
入住日期 2026年5月
其他
2.0/10
發佈於 2026年6月20日
I booked Hemak suites as the place looked fine in the pictures. I arrived at 7:30am and could see that the place is quite shabby with a lot of women lining streets with closed shops. The taxi driver told me those women are *********** and that we are in a very unsafe part of town and I should not come out after dark and not go anywhere alone in this area. When I went to the hotel, I had to walk up 7 flights of stairs as there was no power. The room has bare minimum, the bathroom door sticks and the closet door does not move. I had booked for two nights but I decided to leave around 11:30am by which time there was still no power and you could hear fighting and shouting outside. I left my money and moved to another part of town. I was later told I had a lucky escape as even locals don't go to this part of town for fear of being robbed.
翻譯
訪客
入住日期 2024年8月
其他
10/10
傑出
發佈於 2024年9月29日
Hemak Suites offers one of the most relaxing, serene and enjoyable environments for any one looking for a good hotel in town. The food is remarkable. The customer care is top notch and the rooms are fantastic and exceptional indeed. Worth every coin.
翻譯
訪客
入住日期 2024年8月
獨自旅遊
10/10
傑出
發佈於 2024年9月28日
I had a fantastic stay at Hemak Suites hotel. The staff were friendly and attentive, making the check-in process seamless. My room was clean , spacious, and well equipped with all the necessary amenities. I highly recommend this hotel and would love to stay here again on my next trip