皇家山高爾夫水療度假村(Royal Hills Golf Resort and Spa)

Firstly, we're surprised with construction view without prior notice when make a reservation. Rooms are dirty and moldy. Staff are rude and unhelpful plus emotionally. The staff always said rooms are Fully booked ! & no room available. Secondly after talking to front staff, they offered us optional rooms with NO view which we're NOT okay with it. Thirdly, we got another even worse room in the same building with not functional and moldy air-con again. We cannot stay. Finally, After several arguments almost 2 hours with staff. The manager offered us the full refund money. Not any apologize or compensation. We drove to the hotel for 4 hours / 200km. and we just want to stay with our friends. Then the staff came back with another option, they informed us that the group sacrificed an upgrade room for us which is a junior suite. We went to inspect the room and air-con was very loud so they changed to another junior suite which quieter than the previous one but still loud. After all series, we're tried with all those solutions then we agreed to stay in this junior suite.

我們在這裡住了 1 晚，我在這裡很難入睡。空調整晚都在開關，我覺得噪音很煩人。另外，我很生氣你必須支付額外的瓶裝水才能送到你的房間。房間陳舊過時，但當地高爾夫球場和周圍自然景觀非常壯觀。建議住在這裡但不要超過 1 晚。