Very good service, food and the waitress and waiters. The managers too. It was a great experience. Cleaners cleaned the room well. I recommend sarova woodlands . However to consider having a spa and gym facility. May be aerobics as well on weekends.
翻譯
來自住宿之回應: Dear Munira, Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience with our service, food, and staff. Your recommendation of adding spa and gym facilities is appreciated, and we will certainly take this into consideration. We hope to welcome you back to Sarova Woodlands soon! Kind regards, Duncan Maina Mwangi Cluster General Manager
Carottinger
入住日期 2024年11月
與好友旅遊
4.0/10
發佈於 2024年12月29日
The service is nice but sloooooow. 30 min for 2 cups of wine, 1h for some potato wedges, even though it was almost empty. The waiter excused but even afterwards was not any faster. It was the second time , the first time they just opened and the service was fine, but it degraded soon.
翻譯
來自住宿之回應: Dear Carottinger, We thank you for being our guest. We always strive to offer the best services and we note that this may not have been the case during your visit. We do apologize for this shortcoming and wish to assure that this was a one off incident and hope to be of service to you soon.
William D
入住日期 2024年5月
商務旅客
10/10
傑出
發佈於 2024年6月7日
Excellent venue for conferencing and accommodation. Delicious cuisine served by warm and friendly staff. Particularly had an awesome experience with Damaris who took us through their meticulous meal preparation process. Lovely person!
翻譯
來自住宿之回應: Dear WD, Receive greetings from Nakuru City. We thank you for choosing our facility for conference and stay during your last event in Nakuru City. I am delighted Chef Damaris and her team prepared sumptuous meals for you and the team. Glad you had an overall good experience and we shall be looking forward to hosting you again soon.
DeeWambui
入住日期 2024年11月
情侶
2.0/10
發佈於 2024年12月14日
For a sarova hotel I was really disappointed with the service. The ball was dropped so many times and what made it worse was the lack of accountability from the managers especially the ones in the restaurant. Sarova is known for service so this hotel was truly disappointing.
翻譯
來自住宿之回應: Dear Ms Wambui, Thank you for choosing Sarova Woodlands Hotel. We always strive to offer the best services and facilities but we are sorry this was not achieved in your recent visit. We do not take any feedback lightly and be assured we shall address what really transpired and we shall certainly be looking forward for an opportunity to deliver the best services to you again soon. Happy holidays.
來自住宿之回應: Dear Abdul, It was great hosting you and family at our hotel. We are glad you had a memorable stay enjoying our usual refreshing African hospitality through our services, delicacies and highly maintained and clean facilities. I am sure we shall be hosting you and family again soon. Best wishes.