We stayed at the Westin Varasa for 1 night after spending 3 amazing nights in Yountville. We were very disappointed with the Westin - early in the evening we discovered that the toilet did not flush. Tried to call the front desk from the room phone only to find out it didnt work so we sent a chat on the website to let them know. After waiting quite a while and sending a follow up text, for a maintenance person to come and fix the issue, the night was now getting quite late so we werent even able to go out and see all that downtown Napa had to offer. Went to bed and approximately 3am the room phone starting beeping every 10-20 seconds. We tried to assess why it was doing this but werent able to so once again at around 5am we reported it via chat with the hotel and were told that a maintenance person would be up when they arrived that morning - we checked out of the hotel at 11am and no tech was ever sent up. We mentioned these issues at check out so the next party in that room would not have the same issues, and the gal just smiled and said “oh that doesnt sound like a good night”….no kidding! I would not recommend this hotel to anyone, I’m sure there are much better hotels in downtown that take care of their rooms and their guests. Very disappointing experience and we would not stay here again.
訪訪客這個酒店超級美啊,就是我的Dream house,而且管家Ellen人超級好的,一到酒店就給我們準備了葡萄酒,門口還有歡迎點心,冰箱裏還有水和小餅乾和各種芝士呀,整體很美,像童話裏的酒店,Chela和 Ellen她們都超級好,給人感覺很親切,下次我一定會回來住這個酒店的。
This hotel is absolutely stunning, it's my Dream house, and the butler Ellen is super nice, she greeted us with wine as soon as we arrived at the hotel, and there were welcome snacks at the door, and water, small cookies, and various cheeses in the fridge. The whole place is beautiful, like a hotel in a fairy tale, and Chela and Ellen are super nice and make you feel very at ease. I will definitely come back and stay at this hotel again.