納什維爾機場希爾頓安泊套房酒店

This location was easy and accessible to everything The hotel is beautiful. The employee team members we encountered are very kind. I needed it for my trip. Issue I had was the toilet kept running even after me jiggling the push button. I did talk to the front desk representative. Her name is Jamie and she did send an engineer upstairs. When I return back to my room, it appears to have been corrected however, as soon as you flushed the toilet Continue to run. So I talk to her again and she did tell me that the engineer told her that the mechanism inside I am assuming the ball and chain needed to be changed. Therefore, she suggested or asked if I wanted my room to be switched. Since I did not because I was leaving the next morning, she offered to comp half my stay. When she realized that I booked through a third-party, she told me that she could give me the equivalent in points from Hilton. She also comp the parking fee for my car. All in all, it was a nice visit. I just want to make sure that room 301 issue is rectified because it is extremely annoying when the toilet will not fill and stays in a continuous run mode for hours. 

Great breakfasts, nice happy hour. Very quiet rooms. Great experience!

The hotel was beautiful but I had to pay for a Uber because I couldn't get anybody on the phone it keep ringing then it would hang up so I didn't want to pay extra money to get to the hotel when the hotel have a free shuttle

I originally stayed at this property because they had on their website 24hr shuttle service to and from the airport. After checking in I was told shuttle service didn’t start until 4 a.m. So I had to spend more money to get an uber. After asking if I could be compensated for the uber since their website clearly stated they had 24hr shuttle service to the airport the guy at the front desk proceeded to tell me that no hotel in the area had 24hr shuttle service. I told him I had stayed at the Holiday inn express Nashville airport 3 weeks prior flying to Boston and they did have 24 hr shuttle service so don’t try to lie to me. I’ve always stayed at embassy suites and have never had a problem but I’ll never stay at this property or another embassy suites ever again.

There were mold in the bathroom, ants in the room, the breakfast was minimal and cold, the evening reception was pitiful and the hotel was outdated. I will NEVER stay at this Embassy Suites again.