納什維爾/布倫特伍德凱悦嘉軒酒店

This hotel is beyond a shadow of a doubt the worst hotel I have ever stayed in! I should have known when we arrived and there was no one to help with your bags that it was going to be a bad experience. So, I unloaded my car onto a trolley and helped my 96 year old mother onto the elevator. The room was ok, but had a bathroom so small even a small person could barely get in and close the door without moving to the side to do so. The beds were adequate, though a bit soft. We left for most of the next day and when we returned our beds had not been made. They took used towels and emptied the trash but that was all. When I inquired the next morning at the front desk I was told they only make the beds “every other day”! However, we stayed a total of 4 nights and the beds were never made the entire time! The breakfast was average. And it was the same menu every single day. One morning when we arrived there was almost no food left and no one had bothered to clean up around the area. On top of that, they charge you some fee for who knows what even though my entire booking had been paid in advance. Part of that is supposed to be refunded but “could take 7 to 10 days”. When I went to check out, there was no one at the front desk and we had to wait over 15 minutes for him to return. There was a sign stating he was off performing other duties! Perhaps he was making up our beds?? Then when I told him how disappointed I was he just stared at the computer. Did not say he was sorry or anything. All he said was,” Ok, your checkout is complete.” I know one thing…I have stayed there twice…my first time and my LAST! Worst hotel and still not inexpensive.

Breakfst was excellent. Location was very good. Sink drained very slowly. Bath light took several minutes to reach full brightness

This property was clean, the staff were very nice and helpful; their continental breakfast offered a wide variety of foods to choose from.The hotel only had one working elevator to service 6 floors of guest, which lead to several minutes of waiting for everyone. Also, the housekeeper for our room was lazy, our linen needed to be changed and instead of her changing all the linen she only changed the sheets and left the other dirty linen on the bed. I definitely will not be using this hotel again.

This hotel was wonderful for our short weekend stay, however $10/day to park is highway robbery!! How do they expect you to get there?….sprouting wings and fly?? Ridiculous!

The pool was nice and so was the room.The breakfast was good and had a great variety.However It was hot down stairs and there was only 1 elevator. We had to pay for parking when we didnt even drive up there we took an uber.

This was horrible hotel , but front desk team member was great. The room was so dirty and had so bad of