Our original booking with Trip.com got cancelled because of over-booking and they suggested we book here. They also told us they would refund us the difference of the new booking. However, they would not issue a refund to the credit card we used, they wanted my personal banking information which we refused to give. So, we paid an additional $134 because this hotel would not allow us to cancel. The Hyatt Place's customer service was good, but the room was no better than any other hotel for the higher price. Unfortunately, because we could not recover our loss for Trip.com's overbooking, we will definitely NOT use Trip.com again.
翻譯
