納什維爾W酒店

This was one of the worst hotel stays I have ever had. The customer service staff, the cleaning crew, and restaurant staff are rude and seem very inconvenienced with customers. Only the bar guy and the valet are nice to your customers. I assume that's because they get paid on tips. Flat pillows, room not cleaned unless cleaning staff contacted, overcharging for minibar items not consumed, charged for meals twice. The last night had to change rooms because the lights were turning themselves off and on. The front desk was rude, and offered no concessions for The almost $500 we were paying per night. So much for a 5 star hotel.

Having stayed at W Hotels previouaky we were disappointed with the standars of the bedroom, the bed in particular. Bathroom sort of clean. Pool area a bit grotty. From arrival the staff were unhelpful and not particularly welcoming. The person who helped us on our last day however was friendly and helpful. It is in a good area, shops, nice places to eat and a liquor store all near by. Handy that there is a trolley stop Very close by too. Loved Nashvill, would return, but not W

Fresh new hotel. Cleanliness was impeccable. Staff were very friendly beds were very comfortable. Enjoyed our stay. Enjoyed the pool however tried to enjoy the rooftop on the 13th floor but left after few minutes music I would call it “elevator music” being played was not enjoyable and the breakfast is really ridiculously priced for eggs and a slice of toast

For a property that is only 4 years old, it definitely has had a lot of traffic for it is showing on some furniture whether in the room or outside the room. The location, the staff, the walkable shopping and eating options were fantastic. The overall room experience was great. The only downside was the fact my original room had wet carpet in the suite and the tub did not work. The staff quickly corrected the issue by placing us in a different suite but moving at 11pm at night was not ideal for any of us.

Not your typical W! Buckle up - no spa and room service will auto grat 30% and charge 7.00 delivery fee then ask for a tip! Hotel is off the beaten path so your not walking anywhere and getting uber is tough. Valet parking is complete nightmare and takes extremely long to get your car.

We went to Nashville for a concert and we stayed a few extra days to relax. Fitness center was amazing. Pool was great, but needed a bit of treatment. The water was a bit cloudy. When so many people use the pool, it needs daily treatment, but the rooftop pool vibes and service was exceptional. Bedroom was awesome and updated and the bed was…wow. It was very comfortable. This place was close to everything and the employees were awesome. Everyone! The bartenders were phenomenal and the Restaurant staff was great! Hotel was exceptionally clean. Overall, a great experience!