Extended Stay America Premier Suites - 納什維爾 - 範德比爾特

Rude I paid for a room for the night of 07/20/25. We had to take a friend to the hospital in Nashville and we arrived at the hotel at about 2:30 am on the 21st but could not get in the office front door. There was a service phone outside the door. I spoke with the clerk who told me she could not check us in until 3:00am. We waited outside the building until 3. When I approached the front desk the clerk was extremely rude to me. Instead of politely asking for my ID she demanded it. Then she rudely informed me she wanted my car license plate number exactly. I went outside to get the license number and gave it to her. Then she said she would have to see my wife's ID. I asked why. Her answer was impatient and rude. I went out to get my wife's ID all the while fuming at her attitude. I finally went back inside and after exchanging some very heated conversation I told her to refund my money and we went to another hotel where I was treated with courtesy and respect. I have not received a refund as yet. I want my money back!

Wanted pleasant without paying a premium We were there just overnight for a triathlon. Wanted safe & nice without having to pay the premium weekend rates. This location gave us that, would definitely go back.

Enjoyable stay! Our stay was perfect, the room was very comfortable, very clean also the staff were excellent, very helpful. We enjoyed our stay and would stay again no problem. Thank you