島嶼之家酒店(The Island House)

I'm almost reluctant to give a review, in fear that too many people will find TIH, and its specialness will disappear. But to say anything bad would be an outright crime. TIH was EXACTLY what my tired mind, body, and spirit needed. The property is clean, the staff are professional, and the rooms are excellent. But what I found most valuable was how quiet and peaceful the property is. Calming but not boring light music in the background, calming and grounding modern color scheme, and generally quiet staff. If you are a traveler looking for a place where you can read by the pool, no social media dominated space, and no upselling, then I highly recommend TIH! I will definitely be back...and soon!

Our stay at The Island House was even better than what we expected. The hotel staff especially in the reception were very friendly. The rooms were exceptionally clean, spacious and comfortable. The hotel’s architecture and interior design are of very good taste. The pool area is beautiful and was always tidy. The gym and yoga room are amazing as well. They have special classes going on every now and then in the movement studio. I got to attend a sound healing class in the movement yoga room during my stay. The food in the restaurants was always very good (although somewhat pricey). I personally liked the hospitality, staff and menu in Yellowbell the most. Although there is no “room service” per se, there is a small gourmet market on the hotel property and a pizza place with a nice menu where you can pre-order, if you want to have lunch or dinner in your room. Make sure to ask where these are located. Even though locals and members can visit the restaurants, our experience was generally pretty chill. The hotel is just a 12 minute ride to the airport. And 5 minute ride to the beach. The beach area belongs to a private club and your daily membership is included when you stay. Even though we went in July and it is considered peak season, it was pretty chill and not packed at all which was great.

永遠是我們巴哈馬之旅的最後一站。很棒的游泳池、工藝飲料和酒店內的餐廳 Shema 總是很受歡迎。然而，最後一次入住時，Shema 的服務很慢，即使是巴哈馬。

I booked a 5 day stay at the Island House for the first week of August. While there were no issues during my stay I would like to make future guests aware of dishonest business practices. I booked my stay through ******* and paid extra for free booking cancellation/modification. For personal reasons I needed to amend my booking to arrive a day later than originally planned. I called ******* within the free cancellation period and was given confirmation by the customer service agent that my booking would be amended with no fees. Upon arriving at Island House on the new arrival date, I was subsequently made aware by management that my cancellation request was denied and I would be charged for the night that I was not there. I was not given a valid reason why the amendment was not made, despite ******* confirming it had been. Whether the blame is to be held with ******* or Island House is of no significance. To be charged nearly C$1000 for a night that I was not at the hotel, and having made the amendment within the free cancellation period and accordance with their policy, is not only entirely unjust but is an instance of two companies acting dishonestly. This not what I would expect from businesses that each core competency is guest experience. I would not recommend using ******* or Island House to future guests.

I was super excited to stay at The Island House with four of my friends, but when we got there we were told that all five of us weren’t allowed to stay in the double queen room that we booked due to “housekeeping” reasons and that we were required to purchase an additional room for a charge of $1700 on top of the $1800 we already paid for our room. After a bunch of back & forth we were told that a maximum of 4 people are allowed to a room due to safety reasons. It was disappointing that we could not be better accommodated because we were not aware, especially since I had spoken to Antonique, one of the employees a week prior to our arrival to set up transportation and she was aware that there were a total of five people under 1 reservation and one room. Had it been mentioned then we would have found somewhere else to stay. We were only staying 3 nights & pleaded with them for some type of accommodation since we came all this way and had nowhere else to go even if we could just stay for one night until we figured it out, but that wasn’t possible without being charged for the entire weekend. The bigger disappointment was the manager James who could care less that we were essentially stranded and said that we should’ve read the policy. He was very cold & rude. We wasted an entire day going back & forth. They pretended as if there was going to be some type of resolve but kept coming back with the same exact answer. Overall just a very bad experience.

It's a beautiful property. The spa is gorgeous. The service was awful. The staff was not warm, welcoming, or accommodating. I arrived at 2:50 and was told I could not check in until 3:00.... They recommended that I go have something to eat and someone would bring my ket at 3. At 4 o'clock no one had come by to give me my key. My daughter booked a day of carefully planned services that were no honored and I was rushed through everything, not asked or told about any changes. The staff had a party outside of my spa treatment room. I was assured I could order service by the front desk, but when I called to order food, there was no room service. I would say this experience was extremely overpriced for the level of hospitality I was shown.

Magnifique

The sta

The boutique atmosphere, the setting and amenities ( exercise classes, spa, pool, dining all lovely. Common areas are lovely. Stunning spacious rooms and baths with lovely amenities. Service staff very professionals. Ladies in the Spa are awesome! Exercise instructor was great as well!