可可棕櫚酒店(Coco la Palm)

The front office was very friendly and because I was a returning guest they gave my spouse and I a voucher to receive free items from the gift shop. The location is perfect. It's near everything. the environment is very welcoming and family oriented. The guest that were there were very friendly and warm. It was just an awesome experience! Also my room was immaculately cleaned.

I usually come here with my family and this has been one of the worst experiences EVER!! The guest services at the front desk was very insulting with asking me if the person I came with is a part of my party! When asked for more towels I got the wrong set and also when I went to get it myself there was an extra wait time as none was on property. The bartender had a disgusting attitude I could puke my drink with his non friendliness, definitely will turn guests away. When checking out the way they were going on about their second key I’m like do they really think I would want to keep their second key the other person was on the beach when I was checking out and the way the guy at the front desk made it seem like I would like their key was SUCH a turnoff!!!! I WILLL NEVER STAY HERE AGAIN. The servers at breakfast and dinner were nice and as always a big shoutout to the lifeguards!! The hospitality never changes when we stay here amongst them! The entire front desk needs to be FIRED and that bartender!

WiFi for credit card purchase at restaurant and grill unreliable. Never had a problem at nearby restaurants. Staff at restaurant great, but grill service very slow and not as friendly. Overall stay was good

Great location, very clean and over-all great staff. But extremely slow food delivery or not at all and then many meals were not hot or even warm. Pretty much just gave up on any meals except continental breakfast.

Went to Negril for my Husbands 40th birthday and stayed here. All the staff made us feel welcome and were so friendly. They were very accommodating and arranged transportation for us to and from the airport and also when we wanted to travel to Ricks to see the cliffs. Our junior sweet room was lovely and clean. Wonderful memories!

Each day we were greeted with a smile from every staff member. They went out of their way to make our stay special and fulfill our requests. The only challenge was a refrigerator which was needed to keep medication cold, was temperamental and turned off regularly. This was not fixed until after we left. I believe it was a result of a busy resort and the holiday season. The rest of the trip was top notch!

The stay was excellent. The only weak spot is the front desk. Excessive and unnecessary paperwork to check in. Check in therefore slow. Staff is excellent and friendly. This is not a top end resort and Negril is not very developed which is part of the charm. No elevators makes moving bags a problem.

This is our 4th time here, always a pleasure. Staff is lovely, lots of beach chairs to go around, there will definitely be a 5th for us.

The property itself was quite appealing with natural beauty and abundant seating options throughout, but the service ranged from indifferent to hostile. There were a few friendly staff in the dining room, but their smiles didn't compensate for the systemic inefficiencies and overall lack of the concept of hospitality.