尼爾森探索旅館的評論

It is interesting to see other comments regarding supplying the basics. My room was not supplied with any milk, when asking at reception, the cupboard was closed and I could buy some from the supermarket down the road. On arrival there were leaves on the floor of my room and what appears to be a large coffee stain in the wall that nobody thought to clean? Usually I stay at the Hotel Nelson and will make sure all future trips are booked there.

After reading other reviews I was concerned. But this property is fine. Great location in the heart of Nelson. Clean and modern. It was a bit noisy Saturday night but to be expected as you’re in the city near a pub. The glass door on the bedroom shut out most of the noise. Great facilities like aircon, hobs, oven, microwave, dishwasher, full fridge/freezer, washer and dryer. Unfortunately we did run out of dishwasher powder and toilet paper. Bed is very firm. Didn’t mind paying $15 a day for parking as street and public parking is $2 an hour during the day. Nice to not have to worry if we left the car at the hotel and walked around town. Would happily stay again.

Completely humiliated by staff when they denied us toilet paper and told to wait until the next day for more. This is a basic essential and we paid around $1000 to stay here. These are poorly managed apartments, and poorly serviced. We were told the manager would be in contact - nothing. Have directly emailed the manager - no reply. They are only after money and not concerned with customer service. This ethos appears to be passed down through their management. The apartment was not cleaned between guests, entered the apartment to black hairs all over the carpet and in the toilet bowl. Went out for the day, the cleaning staff came in just as we were heading out, not wearing masks. When we got back at 10pm they hadn’t replaced any toilet paper or toiletries/shower products. I rang reception to get some toilet paper for the night and he said no we can’t get any more and have to wait until the morning. You can imagine how embarrassing this was. Partner went out at 10.30pm to a service station to try locate some. How is this ok for a well known franchise/brand, let alone any hotel? Loved Nelson itself, would recommend going - just avoid staying at the Quest.

After reading some of the reviews after booking we were a little nervous. We shouldn’t have been, for an overnight stay it had everything we needed and was a restful nights sleep. Receptionists we’re friendly and gave good advice re transportation options

Don't get me wrong this hotel is great for a quick stop over but there is a ton of cons to this place. 1. Not even half a roll of toilet paper left on the holder 2. No new roll of toilet paper to replace 3. NO HAND SOAP!!! Had to use body wash 4. Wine glass was cracked and 2 still had food stuck to them 5. Glasses were covered in dust. 6. Wanted a bank card for ID.. took my card details just to pay $15 for the carpark then put it through eftpos. 7. If you're not on top floor be prepared for a rough night of hearing everyone above you. Overall bad experience wouldn't recommend the $156 stay and would rather pay that down the road on trafalgar street in the flasher motels. It is central to the bars and restaurants which is handy. I wouldn't stay here again.