Booked a 6 sleeper suit but was offered standard room upon arrival. They had double booked, and then tried to blame us for their mistake. When we got to our room it had a unmade bed, only one towel, no toilet paper and a broken shower, only the unmade bed was addressed. Then the mattter to top it all ..at 4:45am a hotel staff member tried to enter our room. We raised out concerns with hotel, they said they would refund, we have not heard back from them.
翻譯