The hotel remains beautiful. However, a change of ownership in January 2023 has significantly decreased the service level and most importantly, the restaurant quality. We had booked end 2022 the package le Chatelain 340€, which included one night, two breakfast, and two 6 course gastronomic diner with wine and champagne. Beginning 2023, I reached out to the hotel asking whether any further details were necessary before arriving in February 2023. I was then informed the ownership had changed and as such my package was no longer available. Instead of a 6 course gastro menu, a simple 3 course meal, which would require an extra 30 euros per person. When I called them back, after a few questions, they were able to figure out that we could be matched to the St valentine's package, but this would still cost an extra 40€ total, 385€ total. We obliged despite our dismay. When we arrived, the hotel room was beautiful and clean. But as diner came, we soon understood that this would not be what we had been looking forward to. The diner was decent, but not at the level of the hotel. This was further confirmed at Breakfast, which was disappointing to say the least. All in all, this was definitely not the gastronomic experience, on the contrary. In the end, when it came time to pay, we had to go looking for someone to check us out. They ended up asking us to pay the price of the St Valentine's package for the room only. I had to ask them to check it again, and had to refer to our exchanges. Luckily, we were able to get them back to the expected price. All in all, beautiful rooms, beautiful hotel, but definitely not the place to go if you want fine dining, and especially for the price.
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