智選假日套房酒店新的水牛城，MI(Holiday Inn Express & Suites New Buffalo, MI)

We booked a king suite with a pullout sofa bed, stayed in room 109. Our nonsmoking room smelled like cigarettes as soon as you opened the door, the carpet had almost a wave to it as it was no longer adhered to the floor, horrible lighting and ventilation. We pulled out the sofa bed for our son and the mattress was disgusting, there appeared to be human feces on the top right of it, multiple stains, crumbs, without a sheet or blanket. Nothing aside from them replacing the mattress that night would have allowed my child to sleep there, so he slept in the king bed with us both nights. We woke up Saturday morning to our car being hit in the parking lot by another guest, who hid there car in the back of the lot with our paint still on their car. We asked the front desk to call the police and provide security footage to the police, they said that they would not call the police and could not provide security footage. The police arrive, by our call, and it turns out that the vehicle was not registered appropriately at check in by staff and did not have an associated room, hotel would not provide video, so now we are stuck paying for the repair. That same night at around 1am the fire alarm went off in the entire hotel due to another guest smoking. We paid $678 for two nights, I am embarrassed and feel like a fool for having my family stay here.

The hotel was only 10 percent filled, asked for a nice room and we were given a room looking at a blocked view of front overhang of hotel. Just over the entrance, could hear door opening and closing . Room had refrigerator cabinet falling apart . Room was a good size .

The only problem we had with the property is the smell in the room. The room had a strong powdery smell. We had to keep the window open to tolerate the smell. There are alot of people with allergies to fragrance and perfumes. This motel should not be using air fresheners or cleaners with strong a fragrance in there rooms.

Good location. Very friendly and cheerful desk clerk very good breakfast. No fridge or microwave in room, but otherwise, very comfortable

There were hairs in the sheetsnof both beds in the room. I mentioned this to the front desk person and they moved me to another room right away.

NO MAID SERVICE!! I was not told of this when I checked in. I would not have stayed a second night if this had been disclosed.

Missing some amenities most like hotels have. No small refrigerator and television did not work.

My wife and I stay at this Holiday Inn every time we visit New Buffalo because we know we will be greeted with friendly employees, a clean room, yummy breakfast, and an overall excellent experience. We recommend everyone visiting New Buffalo stay at this Holiday Inn. Also, this might be only important to me, but I LOVE the cable lineup here. Excellent selection of channels. Always know I’ll be able to watch my shows when I stay here.

The hotel used to allow smoking and now claimed to be non-smoking, but not enough has been done to clean it. Our room smelled of smoke covered by air freshener. My friends asthma was triggered more while in the room. Didn’t try to move rooms since we figured the whole place would be like that. Bathroom wallpaper was peeling and the smoke smell was even worse while using the shower. The carpet was dirty and the upholstered chairs visibly stained. For the price we paid it was very disappointing.