松德爾路易

******* cometió un error en la fecha de la reserva y me cobraron la misma cuando nosotros ni siquiera estábamos en New Orleans. Terminamos pagando 780 dólares por algo que no utilizamos, ******* no se hizo responsable del error y no dieron atención personalizada al problema. Reiteradamente solicite que escalarán el problema a un supervisor y esto no se hizo, también pedí que vieran mi historial de búsquedas para que identificaran que se habían equivocado en la reserva, porque nunca busqué las fechas que me cobraron y no logré que hicieran caso a ese pedido. Una verdadera lastima, siempre me había ido bien con ******* y esta vez actuaron mal, incluso me descontaron el punto a acumulados por reservas desde hace años, perdí por todas partes, pésima customer experience! Pésima atención al cliente!

Muy cómodo y bien equipado apto. Todo limpio y con muchos amennities. Sonder siempre se destaca. Fácil acceso con clave cerca de innumerables estacionamientos Gran cantidad de restaurantes y lugares donde desayunar

The fan was broken and no one ever came to fix it. the tv didn't work, again no one ever came the curtains were not closing all the way so all the light was hitting in our faces all night while we were trying to sleep. We called 4 times about this but NO ONE every call or came by. We arrived 2 hours early and we asked if we could check in early. They were quick to respond them and charge us extra for that but where is my reimbursment for the amenities they were lacking. for the basic things that should have been functioning. I didn't get any reimburse or any call about this And when I got their survey and I fist said terrible stay. They close the survey and told me that i would be receiving a follow up email addressing my concerns. Not sure how they would know my concerns when they didn't bother to hear. Well..... its been almost 1 MONTH and I am still waiting for the follow up email.

The location I stayed while has no parking listed… which scared me before booking… was actually very available. The room was spacious and clean, the mobile app support is great. The price is great for what I needed. Only problem in the room was the water pressure of the shower faucet; outside the elevator’s “ding” of the floor is very loud you can hear it in your room Otherwise I really like my stay. This is my first Sonder stay and I’ll definitely put them into consideration for future trips

Water pressure in the bathroom and kitchen sink for the hot water were very low, almost non existant. Bad smell in the hallways. The refrigerator in the kitchen did not work at all during my entire stay. I was told that they would have someone to bring a mini fridge in place of fixing the large refrigerator and they never brought it over. I called several times to have it replaced and after being told they were coming, they never showed up for my entire 5 day stay. I lost groceries and had to spend unexpected money eating out. I want even able to keep leftovers from the expensive restaurants because i had no way of refrigerating them. It was 4 travelers in total and this issue ended up costing us over $1000 in lost groceries and food expenses for breakfast, lunch and dinner for all 5 days, 4 nights. I was offered $300 on day 2 and the promise of the miny fridge that day. When that didn't happen, i called bank on day 3 and was told that the fridge was on the way. By day 4 we had spent more than the $300 offered and asked that they compensate us further. I was told that they would talk to a team member and get back to me which never happened. When i called again on day 5 i was told via text that the $300 was enough and they hope i return to the property in the future so that they can give me a better experience. I am still waiting to speak to someone in management and was told it could take 48 hours before management calls me. Overall, i am unhappy and will never return.

The Louie was conveniently located and was within walking distance of the French Quarter! The apartment was perfect for our family of 6 with enough private space as well as togetherness space. It was nicely appointed, very clean and met all of our needs! However, there were a couple of downsides. The first was the water pressure. It was very low so that using the shower wasn't the greatest. Secondly, you could hear a lot of noise, but hey, you’re in the CITY so it’s to be expected! Overall, we enjoyed our stay at the Sonder THE LOUIE!

Nice location and spacious apartment. There were a few items around the place that needed fixing. Beds and furniture were somewhat comfortable, but also seemed very worn in. We had some issues getting help with ceiling fans / floor fans while we stayed in super hot New Orleans weather. The kitchen needs actual cooking tools, what they have is very limited.

I booked a 5 BR stay for a bachelorette trip for 7 of us. Our AC broke on the evening of our 2nd day. Was told maintenance would fix by 10am the next morning. Went back and forth with Sonder for HOURS trying to get someone out there. They didn’t come until around 2:30pm. The problem wasn’t fixed and was told they couldn’t do anything about it. No other rooms were available for us to move. It was over 100° in NOLA as we went in August and our unit was around 85° the entire trip. They offered to bring us fans so we waited for that. They brought 1 fan which was just comical considering we had people in 5 separate bedrooms. We also discovered a cockroach in one of the bedrooms which was disgusting and we needed to trap and get rid of it. They came out the next day to spray the unit but we certainly did not need that on top of all the other issues we experienced with our stay.

Very clean , good we’ll equipment