Verified traveler
2023年9月5日
Check in was a nightmare. Check in time is listed as 4:00PM. I arrived a little early and a room was available, which is completely understandable. I was however told that a room wouldn't be available until 4:30. That is nit acceptable. I was told I would get a text when it was ready. After 430 I went to check on my room. I had to wait while they checked on ready rooms. I finally got to my room just before 5:00PM. The staff was courteous and they was a lot of activity, but this is no excuse for this type of delay. If I had been there for business, I could have been late for a meeting or event. The staff gave me a complimentary drink and breakfast, which was appreciated, but that did not cover my lost time. A hotel with this history should be better.
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