女王/JFK希爾頓花園旅館(Hilton Garden Inn Queens/JFK)

Good and clean.. Fast check in and check out.. Air port shuttle and drop off available

We made a reservation for our family of 3 to stay at the Hilton Garden Inn Queens/JFK Airport for one night on December 31, 2023. While the shuttle service from/to the airport was convenient, and the front desk staff was friendly, we give it one star for the appalling state of the room we were given, especially considering we were charged $333.60 for this 1-night stay at a place that should not be charging more than $60 as the conditions of the room were comparable to a rundown roadside motel. We understand that it was high-season in NYC, and that possibly all other rooms were occupied, but the room we got was truly horrific. The sink was cracked, there was only a half roll of toilet paper available, the beds were old, creaky and extremely uncomfortable, the carpet was filthy with stains everywhere, the furniture was old and also stained, the desk had writing all over the surface, and there was so much dust (or mold?) in the air ducts that it was very hard to breathe. We've stayed at Hilton properties all over the U.S. and have always enjoyed their clean and comfortable rooms, but this was not at all our experience during this stay. We can confidently say we will never stay at this hotel ever again; we would truly have been better off sleeping on the floor at the airport terminal.

We were disappointed because we booked and paid for a room for a 9 hour layover a day before and we called to see if there was transportation from the airport, laguardia airport that is, the person told us there are shuttles to the hotel, made the trip called once we landed to confirm. Long story short, the person said that the shuttle does not go to laguardia airport, and that we would have go to some circle by airtrain, keep in mind it's darkout and we had no idea of what they were talking about, so we stayed the night in the laguardia airport, terrible communication and i am not sure if would stay in a hilton hotel again after that horrific experience.

I book two rooms they deposit $75 $75 in the name of security deposit for each room and I don’t get back my $75 yet , in my back statement the day before it’s showing me pending and now it’s clear and they charge $75 for no response, ask then stop looting and refund my money asap , and one more thing their rooms rest rooms was very dirty smell all in room and in beds bugs we can not sleep

我預訂這裡的唯一原因是因為我需要趕第二天的航班，而這家飯店提供接駁車服務。等了一個多小時，打了五通電話才被接走。一家人帶著嬰兒在寒冷中等待。我認為這不是一家提供接駁車服務的可靠飯店。