While most of the staff was doing their best under stressful circumstances, a few were not at all patient, courteous or helpful. The block where the hotel is located is under heavy construction, making it very difficult to access via the main entrance and signage is covered over and blocked, making it difficult to find. It's a tight, cramped city space and the lobby is exceedingly crowded. The two elevators were not working well. They got stuck, were super slow and rickety and also completely stopped working one night and someone was trapped. Had to listen to loud banging and warning bells for several hours of the evening while repairs were attempted (unsuccessfully). By morning, a temporary fix was made. We missed our morning engagement because the elevators failed again. We were on the 26th floor and my boyfriend couldn't descend that many stairs due to knee issues, so in essence we were trapped in our room for two hours before we could exit. Another guest had to take a baby and 2 toddlers and luggage up and down 11 flights. The bed was old and lumpy and squeaky. Overall, not a pleasant stay!
翻譯
Cengiz
入住日期 2023年11月
商務旅客
4.0
/5
很好
發佈於 2023年11月18日
Friendly city centre hotel. Room was clean and just enough space for me. One of the lift was muttering at floor 3 which made me a bit nervous and avoided that lift.
Simple very basic no frill hotel like any other holiday inn express. customer service is non existent and dont bother paying extra for breakfast too.
翻譯
Patricia
入住日期 2023年10月
其他
4.0
/5
很好
發佈於 2023年10月16日
The desk and cleaning staff were great. There were some plumbing issues (bathroom tap was so stiff is was hard to move, toilet kept running at times). I thought it would be convenient but the subway doesn't always stop at the Wall Street stations.