I made a reservation April 2021 for 1 night, August 19, and 8 days of parking. I made this directly with Holiday Inn. When I arrived August 19th they told me it's no longer a hotel but a men's homeless shelter. And it has been since December 2020, 4 months before I made the reservation!!!! When I got back from vacation I called Holiday Inn and they told me my reservation was canceled on August 8th by the hotel. I asked why I wasn't notified and they had no answer. I now have a case filed with the parent company IHG. According to IHG it is still a hotel but they are looking into it. The Holiday Inn on south conduit street is also a shelter as we went there the same day thinking they may honor our Reservation.
翻譯