伯克郡廣場歐姆尼酒店(Omni Berkshire Place)

good rooms and clean ...

room its clean and good .

This location is the perfect location for true shopping in NY. Especially at Christmas time. The staff was amazing. Our room was ready early. We never waited for a cab and the size of the hotel, in my opinion was perfect. It wasn’t so large that you were just a number and it wasn’t so boutique that you missed out on the important amenities. My only complaint was the on-site restaurant. It was extremely slow and the food was meh… not up to par with the Omni brand. However, it would not deter me for staying here again. I mean come on… Cartier is literally its neighbor 😍

This hotel exceeded my high expectations. The room is elegant and seems to be brand new. In this 24 hour city, the Berkshire place is an oasis of solitude and quiet. Staff was very nice. The room has some nice features like beautiful, rare granite counters in the bathroom and a powerful showerhead. You don’t always get that in New York. I loved the smell of the soaps in the bathroom, tangerine! Great luxury value for the price I paid. Only complaint was I had hoped to get a bit of an early check-in, but my room wasn’t ready until 3 PM. On the other hand, when I did return, they had my check in all ready for me, the key in the envelope just handed to me and off I went.

The Pros: Great staff. Almost all helpful, friendly & polite. The gym was open 24/7. Hotel was clean. Bed was good. Blackout drapes were good & there was minimal LED light in the rooms. The location was around everything you wanted to do in Midtown. The cons: overpriced for what you get. It was noisy inside and out. I could hear the next room’s baby crying. Street noise was audible even 14 floors up. The soundproofing was nonexistent. If you stay there, bring heavy duty earplugs & your white noise machine.

Great location, hotel room was a good size for Manhattan. Not great facilities, only the one restaurant / bar which opened for breakfast, but then was closed until 5pm. Not great quality amenities in the room, and had to order water through room service, not automatically there, plus no minibar in the room.

Lobby needs a 21st century makeover. Check in was fast, but some misinformation created a problem at check out. Elevators and halls demonstrate age. Walking to my room, staff break room door is held open with a dirty towel. Room is outdated and decorative pillow on the bed is musty and unwashed. Towels in the bathroom were disheveled, suggesting they were not changed out from prior guest. Bed was ok. Not uncomfortable, but certainly not comfortable. Lobby restaurant is convenient, but food service is tragically slow. At check out, Nilton was the most obnoxious, argumentative and dismissive ass I've ever met in the hospitality industry. He talks over guests without listening. Not service oriented. Ruined an already poor experience. Not recommended, especially at the prices charged and double billed.

Check in was terrible, the manager was incredibly rude and aggressive. The room was very basic and uncomfortable for a 4 star property, this should be 3 star. I've stayed at Crown plaza which is much better. The manager was unprofessional and I checked out a day early due to her bad attitude. Will not recommend this hotel or even consider staying in the future. I wrote to the general manager after my stay and had no reply. Terrible staff, unprofessional and rude attitudes. Dated and unwelcoming hotel. This hotel ruined my stay in NYC!