查特沃爾酒店，凱悦臻選(The Chatwal, in the Unbound Collection by Hyatt)

We go to NY frequently and have stayed at many good hotels. We would not go back to the Chatwal. The checkin process was terrible because there systems were down. After we finally checkin in, our key card stopped working. The lobby is very small and outdated One drink at the bar was $37, even high by NY's standards. The restaurant is very dark and outdated. The room itself was clean.

Great hotel!! Loved the property itself and the staff was exceptional. I would have given it a 5 star but they advertise themselves as family friendly, but they really aren't. The pool was very, very small and only opened from 10am to 7pm, which isn't very family friendly. And the room service menu didn't have any options for kids. The rooms were gorgeous, but they also need to get the heat sorted out. Our AC kept coming on and it was December. Definitely would go back with my wife though, probably not with the kids.

They claim to have guaranteed check-in by 4:00pm, however, they do not. We arrived approximately one hour early hoping we could check in early. They told us our room was not ready but were guaranteed to be checked in by 4:00pm. Our room was not ready until 4:20pm and we had to change and get ready for a reservation.

我住過紐約的幾家飯店，這是迄今為止最好的一家。房間很乾淨，非常舒適，工作人員很棒！他們竭盡全力讓我們住得愉快。我強烈推薦這家酒店給所有來訪的人。步行即可到達幾個主要景點。

優越的地理位置（幾乎我們去的地方都是步行的）和友好的工作人員！客房服務包括我在任何地方吃過的最好的起司漢堡！非常舒適的床和床上用品以及美妙的瀑布淋浴。

PERFECT HOTEL NEAR BUT NOT IN THE MIDDLE OF THE THEATER DISTRICT. STAFF WAS INCREDIBLY HELPFUL, PERSONAL, REMEMBERED OUR NAMES. LAMBS CLUB RESTAURANT IN THE HOTEL IS EXCEPTIONAL.