「I proactively called the hotel to inform our late arrival and they told me they will send me an email with the self check in instruction but havent received any. I didnt have a problem contacting the person in charge during the night though but there is just the worry of not having someone from the hotel to speak to bec service desk is only at a limited time.
To set expectation also, room is not that spacious though but location is easy to find with free parking outside until 9am.」
「Read the fine print! We booked the highest level room balcony and ocean view. However on checkin we had balcony and Partial ocean view looking at a carpark. The only rooms that offer both are on level 4 and 5. Management were apologetic but unable to provide the room booked as they were at capacity. But they did offer complimentary breakfast and parking which was appreciated. The room we paid top dollar for was very disappointing but the service management provided means we will give them another go but request a room on 4 or 5.」