提供 Spa 服務的紐卡斯爾酒店

與嚴重過敏的孩子進行家庭旅行。這裡的工作人員無法確保我們住宿安全愉快。他們真的超越了其他領域，這對於大型連鎖店來說是如此令人耳目一新。感謝Marc，Beth和Leah如此關心和容納並讓早上的工作人員提前知道，並感謝早餐工作人員，對不起，我沒有您的名字，但您知道您是誰。當我們早上下來時，有一本過敏信息的副本在等著我們，他們準備了平時早上菜單上沒有的食物，然後分開煮了。所有這些都是帶著燦爛的笑容和真誠的關心完成的。做得好假日酒店，您有出色的員工，我們將再次光臨。

房間還行，沙發床也是免費使用.地段很好，就在火車站對面，離紐卡最大的購物中心，景點步行都是幾分鐘.。就是隔音不好，酒店估計看我要連住四晚，已經安排了走廊盡頭的房間，但還是比較吵，聯繫了總枱反饋隔音被告知這個問題解決不了。另外，第一天居然忘記打掃衞生，反饋後改進。房間暖氣不足，反饋後得知温控開關在前台，要他們來升温，有點神奇，後續幾天暖氣還行的。 還是很喜歡紐卡這個城市，泰恩河邊走走很愜意，購物中心很大，吃逛吃逛非常方便呢

我們很好住。酒店超級乾淨。他們還提供免費洗衣房使用。但是你可以在櫃檯購買洗衣皂。早餐是包含在房費里的……食物很豐富，但是，每天都吃同樣的食物。 酒店一塵不染，允許攜帶寵物。

I have previously rated Indigo in Newcastle with 5 stars on a number of occasions, and it was both our favoured hotel in Newcastle, one of the best Indigo Hotels nationally and the best of the IHG offerings in the city. However on our latest visit we were disappointed all around. Generally hotel rooms appear not to have been upgraded for some time, and are now looking dated and tatty. No attempt has been made to try and cover this up, or to make your stay bearable with any extras or personalisation. We booked a King rom with a furnished balcony, which claims to be 22 to 24 m2, and comes complete with a stocked mini bar. This description is very misleading: the room is only this size if you include the outside balcony, so in reality it is more accurately 18m2, and therefore feels cramped. In our room, 427 there was a standard double bed badly fitted into a king bed headboard and side tables, leaving a huge gap between bed and bed table which was both dangerous and very uncomfortable. The bed also moved constantly as it wasn’t fitted, pillows feel behind it, and glasses and the phone feel between the gaps. Decor was tired and worn with no attempt to cover it up or repair. The free stocked mini bar, which was once the feature of the Indigo chain, consisted of 1 bottle of beer, one can of orange and 2 small bottles of water, none of which were replaced during our 3 night stay. A highlight of Indigo Newcastle used to be their breakfast, which included an old local favourite Pan Hegarty, however that has all gone. It’s standard breakfast, which finishes at 10am even on a weekend. As an IHG Diamond member I didn’t get any upgrade, in fact the room couldn’t have been much worse. Despite bringing my concerns to the receptionist at checkout, specifically the misleading and dangerous bed situation, I did not receive the courtesy of a response from the manager. What a sad state, for a once great hotel to fall to. I am surprised Indigo allow them to be part of the brand anymore.

現代化酒店，寬敞舒適性價比高，近中華街，是出差，旅遊的首選。衹是酒店沒有停車場，附近的簽約停車場的地圖説明沒有，初次去的外國人有點困惑。

Good location close to Newcastle. Good bar ans resturant on site. Room was large and clean with a good shower. Staff provided a swift check in. Bar prices and food prices we reasonable