設有酒吧的Newcastle West酒店

The whole hotel was clean, quiet, comfortable! Convenient location, easy access to restaurants, a lovely waterfront area. The staff was so helpful and positive. Frees breakfast was delicious and I can’t say that about most free breakfast. It was fresh, tasty, with good variety for everyone. We give this a 10 out of ten!

我晚上到達時,一個未整理的房間迎接我,一種免費飲料,不能滿足粗壯/深色啤酒或零酒精選擇,也不能滿足通常的黃金水平歡迎禮物。在第2天,房間得到了服務 - 這是一個垃圾桶被清空。別的沒什麼。客房服務再也見不到。儘管兩週前反饋了橡膠炒雞蛋和髒桌子的清理不良,但沒有什麼變化。沒有烤麪包或水果服務的側板。第三天,在絕望中,我要求不同類型的雞蛋煎,荷包,除了煮過熟的炒,被告知會有額外的費用。不謝謝,不是這次或任何時間。我不會回來。

Access to the building When my colleague and I arrived, we were unable to find an entrance that we could enter. I phoned and as we were from overseas and did not have an Australian Sim Card, we were unable to gain access to the building. Eventually, a code for entry was sent to my email address. I am not sure why this was a problem and certainly it was not stated on the website that you required an Australian Phone Number for access. During the stay, the access codes become invalid. On the Thursday when I returned to get something from my room, I was not able to get entry into the premises. Again, I had to ring. It turns out the codes were changed overnight and we needed a new entry code. This code only worked on the front door and not any of the gates. This meant that we needed to go to the far end of the building for access. For my colleague, who had a downstairs apartment, she had to enter and walk upstairs to then go back down through an internal door and down some steps to get entry to her room. We also had a note informing us that we needed to remove the rubbish from our room and drop in the rubbish bins otherwise there would be a charge. However these bins were not obvious and required another phone call to find out where they were. It also required a door code. This required yet another phone call to the so-called ‘management service’ to get access to the bin area. The Apartment The apartment was okay but I did wonder about how well it was maintained. The shower would only maintain hot water if the cold tap was off. As soon as it was turned on, there was no hot, or even warm water just cold. The bedroom bedside light flickered constantly and couldn’t be used and the lighting in the lounge was very dim. I am quite sure that the dinner plates were plastic. Finally, the state of the bedspread in the main bedroom was filthy and did not inspire confidence in the cleanliness of the apartment. Overall the experience at staying at the Star Apartments was less than satisfactory and I do not recommend.

Great location! Friendly & helpful staff. Room was clean and well made.