I would like to add some more info to my last review. Having contacted the Wheatsheaf 4 times I still haven't been contacted by the manager. Two different members of staff have told me that he only "pops in occasionally". The justification for the cost of the wine was that they don't sell house wine (which I asked for) but was given the most expensive wine that they sell at £28 without being informed of the price, despite the website saying all wines were £19. When asked why I was sold their most expensive wine I was told "I don't know" Could it be to fleece unsuspecting customers? I was also told that they know their website is out of date, & the manager had been texted about my issues.. Two different members of staff said they would/had texted him, so he not only ignored a customer but also 2 members of his own staff who he obviously doesn't trust to give refunds to customers. Finally one member of staff offered to refund me out of their own pocket & claim it back. This is unbelievable!!!!! Why should staff have to pay back customers out of their own pocket. I will not take their money as it isn't the small amount of money it is the principle involved of complaining & being ignored by the manager. Although the girls in the restaurant were very nice they are obviously woefully under trained or probably not trained at all as they seem unable to to put together a simple Correct bill. I wonder how many others have been overcharged by a small amount & haven't bothered to say anything. The manager is by their own admission absent most of the time & I suggest obviously doesn't care. Charter House & The Union Inn on the Island are also a part of this group so I will avoid them too. They also state that they are members of 4 business associations, which proves their commitment to their business & their customers. They are not members of 2 of them according to the websites of the associations & I have asked the other 2 associations if they are members.
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