My wife and I often stay at Marriot properties throughout the United States. We are retired and do a lot of travel in the US and abroad. The customer service at each Marriott Hotel location has been very good, however at the Marriott Bayview, Newport Beach the service we received upon arrival and all throughout our one-week stay were exceptional. Let me explain. When we arrived at the Hotel, my wife and I was greeted by Josiah Escamilla, the Manager. To say he was very professional, very polite, and very accommodating is an understatement. Josiah was excellent in the attention he gave us, his professional demeanor, and most of all the unbelievable hospitality that Josiah showed us was just…incredible. Never before have we ever been treated with such hospitality in such a professional and courteous manner. Josiah made our stay just an absolute delight. Josiah made certain that whenever we called for room service or for extra towels, blankets, etc., we got what we needed in record time. Josiah was very knowledgeable about events and activities in the hotel and the various amenities the hotel had to offer e.g., restaurant, in-room dining service, gym, outside walking trail, etc. He and his staff made our stay very enjoyable. When we left the hotel, my wife thought that she had lost her purse, we called Josiah to inform him of the loss and within just 15 minutes Josiah called us back to let us know that he had gone back to our room and found my wife’s purse. He then secured the purse in the Hotel safe and insisted that he be the one to give it to my wife when she returned the following day to pick it up. Josiah also was able to correct an error in our Lifetime Gold Elite membership points, which upon our checkout had not been added to our account. He called us to inform us that he made the correction and as a result, the points we earned during our stay, were added to our existing points balance. He and his staff must be acknowledged for the tremendous work they put in to make our visit so comfortable and so enjoyable. We really appreciate the unbelievably high level of service we received throughout our stay. This kind of exceptional service we enjoyed, thanks to Josiah and the rest of his staff, Christine, Maryam, Mariana, Stephanie, Anthony, Tommy, and Josef is why we will continue to stay at Marriott Hotels and particularly the Bayview Marriott, Newport Beach. Kudos to Josiah and the entire staff at the Marriott Bayview Hotel, Newport Beach, California. Thank you, Brian W.
不論是商務還是休閑旅客,紐波特海灘萬麗酒店都能讓您的紐波特海灘之行變得更加美好而難忘。酒店距離約翰韋恩機場僅有1km。在該地區觀光很容易,Jack & Shanaz Langson Institute & Museum of California Art (IMCA)、Newsong Church和Lynn E. Nelsen Speech Pathology and Associates都在酒店附近。從酒店出發可方便前往市內的眾多著名景點,包括San Joaquin Wildlife Santuary、Bonita Creek Park和Tesoro Salon。酒店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。有飲水需求的旅客,酒店還為您提供了電熱水壺。您可以到大堂吧與朋友暢飲聊天度過閑暇時光。在享受酒店貼心周到的餐飲服務的同時,也別放棄對周邊美味的探索,Baja Fish Tacos(Baja Fish Tacos)(海鮮)、Old Vine Kitchen & Bar(其他)和Memphis Soul Cafe & Bar(西餐)也許是可以讓您找到答案的地方。酒店種類繁多的休閑設施能為每一位下榻於此的您創造多元化的休閑空間,這其中包括Spa和室外泳池。酒店配置有會議廳,定能滿足您商務活動方面的需求。品質保證的禮賓服務,讓您真正體驗賓至如歸的享受。
Located right near the airport and providing free shuttle service which was needed to pick up my rental this hotel is newly renovated and had all the room amenities that made my 4 day stay pleasurable. The room was very clean with good lighting that shut itself off when no motion was detected. ((great feature at night). Hotel was quiet as was the AC and I never heard any exterior hallway noise. The elevators were key controlled for added safety and there was plenty of parking ($30 fee- reasonable for the area) Close to shopping, Businesses, and beach. Would def recommend and stay again on my next visit to Newport