I did not stay here I am reviewing the bar restaurant at the hotel which I visited a number of times on my holiday in the area. The bar is wonderful sitting inside or out for its fabulous views of the beach and coastline. The staff are super friendly and helpful. It's clean bright and airy. We did have some nachos to share as a snack but whilst they were nicely presented, hot and crisp, the ingredients were not fresh. I don't mean they were past their best but the salsa was obviously from a jar or the like and so was the guacamole as it had the texture and appearance of light green custard rather than being made from avocado. It just tasted savory rather than tasting like guacamole and the cheese used was very mild grade, not being very tasty.
I really enjoyed my stay at the OYO Newquay Beach Hotel. The staff were very welcoming and helpful. I was happy to have been upgraded from a single to a double bed accommodation due to high occupancy. The location is good as it's near the railway station (approx 5 mins) and 2 mins from the sea. I enjoyed the food at the elegant restaurant and found it a friendly service.
On arrival we were given our room key to which I was hoping to find a lovely harbour view which we booked. Unfortunately I couldn’t see the harbour from my window which was very disappointing so we had to pay for an upgrade for a sea view. The view i have to say was stunning, but the room was needing some TLC. For the price we paid per night the room was unacceptable, being we paid another £60 to upgrade. Where to start… The fridge didn’t work and when i told reception they just said it’s a temperature of a cool box NOT a fridge. (Then don’t say fridge on the web site). Our milk went off. They only provide small sachets of long life milk which I’m not a fan off. The water didn’t come out of the dated shower head properly and being it’s an over the bath shower it was so slippery. The walls were grubby, and the loo roll holder was broken. Severe lack of communication with us ie… no explaining about the bar that’s closes at 5pm and need to order from the restaurant. No telling us about where the spa was or opening times of the restaurant. No telling us about fire exits. The breakfast was ok but no ham or cheese on the continental selection like advertised on their webpage and also on the menu. Lovely view for an expensive price but definitely NOT what i call four star hotel.